Salesforce Technical Implementation Lead - Novidea

If you enjoy leading and guiding teams that configure and implement technical solutions to business problems and want to make an imprint with a growing company, then step up to your next role as Salesforce Technical Implementation Lead at Novidea. Novideans (plural noun: employees of Novidea) are empowered to originate, turning visions into ideas and ideas into creations! 

Novidea is an insurance technology company solving the toughest challenges faced by insurance brokers, agencies, MGAs and coverholders. Our innovative, data-driven insurance software platform allows users to manage the entire policy life cycle across all lines of business, using data to inform every business decision, cross-sell, and up-sell. Novidea delivers a 360-degree business view, and a powerful competitive advantage.

What’s the Job?

The Salesforce Technical Implementation Lead oversees implementation teams responsible for configuring the Novidea platform to customer requirements. As part of a delivery project team, you’ll use your Salesforce expertise and background to provide leadership and guidance to Salesforce Configuration Specialists in their efforts to successfully implement our solutions.

What You’ll Do

• Conduct capacity plans, prioritize workloads to ensure adherence to deadlines, and utilize teams’ productivity and efficiency
• Provide guidance, mentorship, and coaching to team members to help foster their professional development
• Conduct code reviews to ensure best practices are followed and provide guidance on tickets when stuck and for better understanding
• Analyze and suggest Salesforce solution approach to business requirements
• Encourage continuous learning and stay updated on Salesforce platform updates, new features, and best practices
• Collaborate with stakeholders, business analysts, and project managers to define project requirements and ensure successful delivery
• Maintain a high level of technical knowledge in Salesforce and related technologies
• Participate in project steering committees and ceremonies to represent the teams and region
• Clear roadblocks for team and collaborate with leadership team for resource assistance when needed
• Provide hands-on technical implementation alongside team as needed (player-coach)

What You Bring

• Salesforce Administrator Certification a must
• Experience leading a team of at least two for at least one year 
• Experience leading a Salesforce Implementation Team for at least two years
• Considerable experience with Salesforce project management (2 years)
• Considerable experience in agile project management with the ability to break down projects into manageable technical tasks
• Skill in team communication and transparency to include the sharing of accurate and insightful updates with the team and/or management regarding progress and challenges
• Excellent interpersonal skills
• Excellent customer service skills
• Very high attention to detail and ability to identify bugs or flaws
• Ability to be a creative, collaborative team player in a fast-paced, agile work environment
• Extensive hands-on experience with designing/building declarative and/or Apex-driven solutions
• Ability to work varying hours flexible to the needs of the business and customers which are more aligned to Eastern and Central Time Zones

If You Bring These, Even Better!

• Additional Salesforce certifications (Advanced Administrator, Platform App Builder, etc.)
• Proven track record with Salesforce Automation Tools or Experience Cloud
• Experience with and understanding of the US insurance market, specifically P&C
• Foundational understanding of the policy lifecycle: quoting, underwriting, policy administration and renewals
• Experience with Agency Management Systems, Policy Administration Systems, Claims Management Systems and/or other insurance management systems
• Skill in and experience using Jira and Confluence
• Experience working in a startup

Life at Novidea

We hire people, not just skills. We encourage you to apply if you think this role is a great fit for you, even if you don’t meet 100% of the requirements.

Novidea is an equal opportunity employer. We believe that diversity is integral to our success, and we are proud of and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law.

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