Salesforce Training and Business Analyst II - Olympus Corporation of the Americas
Center Valley, PA
About the Job
Working Location: PENNSYLVANIA, CENTER VALLEY; MASSACHUSETTS, WESTBOROUGH
Workplace Flexibility: Hybrid
_For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. _ __
Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.
Our five Core Values empower us to achieve Our Purpose:
Patient Focus, Integrity, Innovation, Impact and Empathy.
Learn more about Life at Olympus (https://www.olympusamerica.com/careers) .
_Please note: All correspondence will be sent from our Olympus domain (@Olympus.com). If you receive correspondence from an entity other than @Olympus.com, it is likely not legitimate._
Job Description
This position will be responsible for creating content, training and guiding field personnel, Operations, Marketing, Sales management and other stakeholders on the consistent, measurable, and effective use of the Sales Enablement (SFE) platform. This resource will deliver training and support stakeholders on new hire salesforce enablement processes and requirements, including but not limited to CRM, Asset Management, Service, Audit, Digital Marketing, OnFocus, best business practices and other functionality residing within the SFE platform. The Salesforce Training and Business Analyst II will work with Corporate partners to develop, revise and communicate policy, process enhancements, and other updates, as applicable to the Enablement platform and related applications as well as Vendor Accreditation and new hire processes as it relates to Salesforce Enablement. This position will outline, refine and communicate any new processes needed to users and stakeholders for consideration in order to drive adoption and efficiencies. This gathered information will be critical to the Manager of Adoption in order to effectively represent the Voice of Sales and will be consolidated as input for development and continuous platform improvement. The Salesforce Training and Business Analyst II will also support and deliver all content required for communications plan to drive branding and adoption of the SFE platform. This position will be responsible for maintenance and training of the OnFocus application and other programs within SFE as assigned.
Job Duties
+ Manage and execute New Hire Orientation, training and resources essential to stakeholders on all SFE platform and related applications.
+ Support stakeholders’ requests and resolve concerns and engage stakeholders as needed.
+ Following the adult-learning principles leveraged by our Sales Training team, develop training content specific to roles supporting consistent use of our enablement tools and SFE platform.
+ Review content with various stakeholders including Sales management, Legal, Compliance and Sales Training to ensure content is robust and effective.
+ Ensure reports are delivered to stakeholders that provide visibility to effective use of tools and processes.
+ Analyze usage data to identify trends and areas of improvement.
+ "Train the Trainer” - Work with the Manager of Adoption and Adoption Team to develop various "Train the Trainer" sessions to ensure our colleagues leading training or other adoption functions across the organization are competent at relevant SFE processes and tools.
+ Support various Sales meetings for training and best practices
+ Identify and communicate trends to the SFE Leadershp and other stakeholders
+ Document relevant input gathered from the field to enable the Voice of Sales to effectively communicate the information to all resources supporting the field
+ Responsible for testing alignment and other maintenance activities within Salesforce Enablement platform for new hires and existing users
+ Manage OnFocus project management platform and serve as point of contact with vendor
+ Serve as resource for all stakeholders in support of OnFocus application
+ Guide Field Sales, Salesforce users and leadership on compliant completion of requirements to gain access to the Salesforce Enablement platform
+ Serve as the primary contact for all Olympus Medical Systems Group Sales personnel as part of their Onboarding to Olympus.
Job Qualifications
Required:
+ BS / BA required or equivalent experience in Sales Operations, Training or Business Analyst role
+ Minimum of 3 years experience including: Sales Operations / training / support environment; prior Sales experience preferred or experience with process development, optimization, training, or analysis; hands-on data analysis utilizing Microsoft 365/ Excel required; experience with SAP or other ERP system, CRM, or other sales CRM required; CPQ experience preferred; experience with a Reporting and Analytics (Business Intelligence) platform such as Qlik, Tableau, Cognos, or Business Objects
+ Must exhibit tact and diplomacy. Telephone and written etiquette required.
+ Flexibility and adaptability are essential, must possess exceptional organizational skills.
Preferred:
+ Salesforce Certification strongly preferred
+ Ability to work independently, ability to contribute effectively to a team,
+ Advanced applied knowledge of Microsoft Excel and Microsoft suite of products,
+ Applied knowledge of Salesforce, hands-on data analysis,
+ Exceptional organizational skills, and strong written and verbal (face-face, written and phone) communication skills.
+ Strong training and/or presentation skills.
Why join Olympus?
_We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture._
Equitable Offerings you can count on:
+ Competitive salaries, annual bonus and 401(k)* with company match
+ Comprehensive medical, dental, vision coverage effective on start date
+ 24/7 Employee Assistance Program
+ Free live and on-demand Wellbeing Programs
+ Generous Paid Vacation and Sick Time
+ Paid Parental Leave and Adoption Assistance*
+ 12 Paid Holidays
+ On-Site Child Daycare, Café, Fitness Center
Connected Culture you can embrace:
+ Work-life integrated culture that supports an employee centric mindset
+ Offers onsite, hybrid and field work environments
+ Paid volunteering and charitable donation/match programs
+ Diversity Equity & Inclusion Initiatives including Employee Resource Groups
+ Dedicated Training Resources and Learning & Development Programs
+ Paid Educational Assistance
*US Only
Center Valley, PA and Westborough, MA
Are you ready to be a part of our team?
Learn more about our benefit and incentives (https://www.olympusamerica.com/careers/benefits-perks) .
The anticipated base pay range for this full-time position working at this location is $71,874.00 - $97,030.00 / year, plus potential for annual bonus (subject to plan eligibility and other requirements). Olympus considers a variety of factors when determining actual compensation for this position including: level of experience, working location, and relevant education and certifications.
At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.
For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.
Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com .
Olympus is dedicated to building a diverse, inclusive and authentic workplace
We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.
Let’s realize your potential, together.
It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.
Applicants with Disabilities:**
As a Federal Contractor, Olympus is committed to ensuring our hiring process is accessible to everyone. If you need an accommodation in order to complete the application or hiring process, please contact Olympus via email at OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).
Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || Commercial Operations
Workplace Flexibility: Hybrid
_For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. _ __
Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.
Our five Core Values empower us to achieve Our Purpose:
Patient Focus, Integrity, Innovation, Impact and Empathy.
Learn more about Life at Olympus (https://www.olympusamerica.com/careers) .
_Please note: All correspondence will be sent from our Olympus domain (@Olympus.com). If you receive correspondence from an entity other than @Olympus.com, it is likely not legitimate._
Job Description
This position will be responsible for creating content, training and guiding field personnel, Operations, Marketing, Sales management and other stakeholders on the consistent, measurable, and effective use of the Sales Enablement (SFE) platform. This resource will deliver training and support stakeholders on new hire salesforce enablement processes and requirements, including but not limited to CRM, Asset Management, Service, Audit, Digital Marketing, OnFocus, best business practices and other functionality residing within the SFE platform. The Salesforce Training and Business Analyst II will work with Corporate partners to develop, revise and communicate policy, process enhancements, and other updates, as applicable to the Enablement platform and related applications as well as Vendor Accreditation and new hire processes as it relates to Salesforce Enablement. This position will outline, refine and communicate any new processes needed to users and stakeholders for consideration in order to drive adoption and efficiencies. This gathered information will be critical to the Manager of Adoption in order to effectively represent the Voice of Sales and will be consolidated as input for development and continuous platform improvement. The Salesforce Training and Business Analyst II will also support and deliver all content required for communications plan to drive branding and adoption of the SFE platform. This position will be responsible for maintenance and training of the OnFocus application and other programs within SFE as assigned.
Job Duties
+ Manage and execute New Hire Orientation, training and resources essential to stakeholders on all SFE platform and related applications.
+ Support stakeholders’ requests and resolve concerns and engage stakeholders as needed.
+ Following the adult-learning principles leveraged by our Sales Training team, develop training content specific to roles supporting consistent use of our enablement tools and SFE platform.
+ Review content with various stakeholders including Sales management, Legal, Compliance and Sales Training to ensure content is robust and effective.
+ Ensure reports are delivered to stakeholders that provide visibility to effective use of tools and processes.
+ Analyze usage data to identify trends and areas of improvement.
+ "Train the Trainer” - Work with the Manager of Adoption and Adoption Team to develop various "Train the Trainer" sessions to ensure our colleagues leading training or other adoption functions across the organization are competent at relevant SFE processes and tools.
+ Support various Sales meetings for training and best practices
+ Identify and communicate trends to the SFE Leadershp and other stakeholders
+ Document relevant input gathered from the field to enable the Voice of Sales to effectively communicate the information to all resources supporting the field
+ Responsible for testing alignment and other maintenance activities within Salesforce Enablement platform for new hires and existing users
+ Manage OnFocus project management platform and serve as point of contact with vendor
+ Serve as resource for all stakeholders in support of OnFocus application
+ Guide Field Sales, Salesforce users and leadership on compliant completion of requirements to gain access to the Salesforce Enablement platform
+ Serve as the primary contact for all Olympus Medical Systems Group Sales personnel as part of their Onboarding to Olympus.
Job Qualifications
Required:
+ BS / BA required or equivalent experience in Sales Operations, Training or Business Analyst role
+ Minimum of 3 years experience including: Sales Operations / training / support environment; prior Sales experience preferred or experience with process development, optimization, training, or analysis; hands-on data analysis utilizing Microsoft 365/ Excel required; experience with SAP or other ERP system, CRM, or other sales CRM required; CPQ experience preferred; experience with a Reporting and Analytics (Business Intelligence) platform such as Qlik, Tableau, Cognos, or Business Objects
+ Must exhibit tact and diplomacy. Telephone and written etiquette required.
+ Flexibility and adaptability are essential, must possess exceptional organizational skills.
Preferred:
+ Salesforce Certification strongly preferred
+ Ability to work independently, ability to contribute effectively to a team,
+ Advanced applied knowledge of Microsoft Excel and Microsoft suite of products,
+ Applied knowledge of Salesforce, hands-on data analysis,
+ Exceptional organizational skills, and strong written and verbal (face-face, written and phone) communication skills.
+ Strong training and/or presentation skills.
Why join Olympus?
_We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture._
Equitable Offerings you can count on:
+ Competitive salaries, annual bonus and 401(k)* with company match
+ Comprehensive medical, dental, vision coverage effective on start date
+ 24/7 Employee Assistance Program
+ Free live and on-demand Wellbeing Programs
+ Generous Paid Vacation and Sick Time
+ Paid Parental Leave and Adoption Assistance*
+ 12 Paid Holidays
+ On-Site Child Daycare, Café, Fitness Center
Connected Culture you can embrace:
+ Work-life integrated culture that supports an employee centric mindset
+ Offers onsite, hybrid and field work environments
+ Paid volunteering and charitable donation/match programs
+ Diversity Equity & Inclusion Initiatives including Employee Resource Groups
+ Dedicated Training Resources and Learning & Development Programs
+ Paid Educational Assistance
*US Only
Center Valley, PA and Westborough, MA
Are you ready to be a part of our team?
Learn more about our benefit and incentives (https://www.olympusamerica.com/careers/benefits-perks) .
The anticipated base pay range for this full-time position working at this location is $71,874.00 - $97,030.00 / year, plus potential for annual bonus (subject to plan eligibility and other requirements). Olympus considers a variety of factors when determining actual compensation for this position including: level of experience, working location, and relevant education and certifications.
At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.
For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.
Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com .
Olympus is dedicated to building a diverse, inclusive and authentic workplace
We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.
Let’s realize your potential, together.
It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.
Applicants with Disabilities:**
As a Federal Contractor, Olympus is committed to ensuring our hiring process is accessible to everyone. If you need an accommodation in order to complete the application or hiring process, please contact Olympus via email at OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).
Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || Commercial Operations
Source : Olympus Corporation of the Americas
