Salon Manager - Urban Nirvana Spas & Salons

Lead a trendsetting, talented group of stylists at one of South Carolina's top salons. Take agency over ensuring that every client leaves feeling confident and beautiful, and maintain a work environment where stylists are able to provide exceptional service. Job perk: get monthly incentive services & exclusive deals on luxury retail!

Job Description:

As a Salon Manager, you set the tone for guest experience. You and your team’s energy plays an integral part in delivering exceptional guest care whether the guest is here for a spa or salon experience or to browse our retail boutiques. You will be responsible for the day-to-day spa and salon operations at the location level. Some of your duties might include, but are not limited to:

• Keeping track of inventory, and understanding when/how to order more.
• Demonstrating a professional and dependable attitude at all times; the staff will follow your lead.
• Organizing and supervising team member schedules.
• Ensuring the team members are informed of company policies, procedures, incentive plans & goals.
• Responding to, and resolving customer concerns in a timely manner with grace and professionalism.
• Collaborating with managers company wide to reach financial goals, elevate customer satisfaction, and create the best working environments for staff.

Ideal Candidate: 

• Has at least 1 year of experience in customer service management.
• Has prior experience with spa/salon booking software.
• Is very attentive to detail.
• Can moderate between staff-to-staff, staff-to-client, or client-to-client conflicts with swiftness and calmness.
• Aims to maintain a positive attitude even amidst challenging situations.

Benefits:

• Opportunities for growth.
• Retail discount.
• Service perks & discounts.
• Paid time off.
• Full-time employee benefits: (Medical, Dental, Vision, Short Term Disability, Life Insurance, and 401K. Full-time employees who work 30+ hours per week are eligible to enroll in these benefits.