Samples Technician - Contec Inc.

The primary purpose of the Samples Technician position is to coordinate the production of samples and/or to produce samples of a prototype and of finished Contec products.  In addition, Samples Technicians provide documentation and supporting literature for samples and pull materials needed for trade.

• Uses multiple communication methods to correspond with Internal Customers and Sales Reps.
• Accurately reads and interprets Sample Purchase Orders, Shipping Documents, and Shipping Request Forms.
• Creates and prints generic product labels for the Samples
• Utilizes IFS Aurena platform’s product, planning, and inventory tools to complete daily job requirements (processing customer orders, creating shipping documents, etc.).
• Informs Sales Reps of shipping dates, anticipated delays, and any additional information needed by the Rep.
• Coordinates with Planning, Production, Shipping and Customer Service departments for product or shipping needs.
• Maintains inventory levels to ensure stock is readily available to fill Sample Orders.
• Creates Transport Task to request and move inventory from the Warehouse to Samples.
• Receives in inventory and moves into reservable locations both physically and electronically.
• Breaks down full case inventory into sample UoM’s.
• Prints picklist to pull and pack out product for Samples Orders.
• Consolidates coordinating partial and full case Samples Orders.
• Ships full case and partial Samples Orders utilizing FedEx and UPS
• Assembles samples utilizing standard and non-standard production equipment (i.e., heat sealers) and processes.
• Works with the Marketing Department to support trade shows and leads.
• Cycle Counts to maintain accurate inventory counts.
• Operates forklift and pallet jack to assist in moving products.
• Files and maintains shipping documents.
• Assists in cross-training other Samples Techs.
• Participates in team meetings and focuses on continuous improvement initiatives.
• Follows safety protocols when dealing with chemicals and understands SDS (Safety Data Sheets).
• Supports Sales Team with extensive knowledge of finished products and manufacturing processes.
• Participates and works within ISO 9001 quality standards guidelines in accordance with Contec’s quality goals.
• Others may be assigned

Customer Focus: Building positive relationships with Sales Reps to help understand and meet the needs of the Rep and the customer. Dedicated to meeting the expectations of the internal and external customer.

Functional/Technical Skills: Ability to learn and pick up on ISF updates and shipping programs quickly. Exploring IFS functionality to improve processes.

Communicates & Listens Effectively: Communicate and follow up with detailed order information that helps the Rep determine the best solutions for the customer, with limited back and forth. Capable of listening and carrying out order and shipping instructions as given. Relaying important information to the rest of the team one on one or in a group setting.

Time Management: Prioritizing orders and additional workloads for a productive workday. Continue to find solutions that will help processes flow more effectively and efficiently.

Learning Agility: Ability to think through and experiment with new ideas to improve Samples processes.

Values Differences: Ability to work with others of different backgrounds and perspective in a team setting.

Collaboration: Working within your team and various departments to ensure company initiatives are being completed. Willing to assist with projects within the company that may be outside of normal job duties.

Supports Core Values: Able to demonstrate support and adherence to Contec’s core values: respect for others, doing “whatever it takes” within Contec’s core values, vision, and strategic direction, exhibiting integrity, having a tolerance for risk, understanding there is life outside of work, enjoying the ride. 

High school diploma or general education degree (GED) and two years or more of manufacturing, shipping, or customer service-related experience and/or training.

• Competitive market salary
• Climate controlled environment
• PTO starting at 17 days
• 9 company observed holidays plus 1 floating holiday
• Community service PTO (up to 40 hours annually)
• Insurance benefits, including medical (PPO), dental, vision, short and long-term disability, life insurance
• Two types of Flexible Spending Accounts, 1) Medical Spending Account and 2) Dependent Care Spending Account
• 401k and a company match (100% up to 3%, and then 50% of the next 2% deferred)
• Tuition Reimbursement Opportunities
  • Family Benefits
  • Adoption Assistance Program, Infertility Treatment Coverage
  • Maternity and Parental Leave
• Onsite Amenities
  • Onsite gyms, onsite health clinic, canteen for refreshment