SAP Application Support Analyst 2 - BlackLine
Los Angeles, CA 91367
About the Job
The SAP Application Support Analyst 2 position is responsible for supporting SAP based software applications and handling any incoming customer support inquiries, performing troubleshooting using various resources, and if needed, elevates issue to Senior Application Support Analyst Services.SAP Application Support Analyst will report directly to Support Manager.
You'll Get To::- Coordinate with customer to determine functional requirements and determine technical solutions for SAP based products.
- Use FI/CO customization transactions and know how they corelate with BlackLine SAP based applications
- Analyze SAP data in support of proposed projects, business cases, and system requirements.
- Coordinate with customers and/or technical staff to resolve issues with software applications.
- Test, implement, document and maintain SAP based software applications.
- Work as a member of a team and provide support for applications.
- Gather the customer’s information and determine the customer’s issue by analyzing the symptoms and figuring out the underlying problem.
- Use available knowledge & resources to provide possible solutions.
- Proficient in all Application Support Analyst 1 duties: basic understanding on all functions of the SAP applications.
- Understand differences between SAP Classic, ECC and S4Hana
- Know SAP tables concept and demonstrateproficiencies in using of standard SAP tables (AA, AP, AR, MM, and GL related)
- Perform any other task assigned by Support Manager/Team Lead
- 2 + years’ experience as SAP as End User/1+ years prior experience in a technical support/SAP Key User
- SAP technical/functional support on ECC and S4 HANA
- FI/CO module (AA, AP, AR, MM, and GL)
- Ability to analyze a problem and direct appropriate course of action
- Professional attitude and desire to resolve issues with patience and understanding
- Strong technical skills
- Team player
- Highly motivated to contribute
- Fluency in English
- Web Services, API, Badis, and S4 HANA CDS Views
- Fluency in Spanish
- Knowledge of SQL
- Experience with business systems such as SAP, Oracle, PeopleSoft, Hyperion, etc.
- College degree preferred but not required
- A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
- A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
- A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.
BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.
BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.
Salary Range::USD $75,000.00 - USD $99,000.00