SAP Business Process Expert SD/GTS/CS - INFICON

INFICON is a leading provider of innovative instrumentation, critical sensor technologies, and Smart Manufacturing/Industry 4.0 software solutions that enhance productivity and quality of tools, processes, and complete factories. These analysis, measurement and control products are essential for gas leak detection in air conditioning/refrigeration and automotive manufacturing. They are vital to equipment manufacturers and end-users in the complex fabrication of semiconductors and thin film coatings for optics, flat panel displays, solar cells and industrial vacuum coating applications. Other users of our vacuum-based processes include the life sciences, research, aerospace, packaging, heat treatment, laser cutting and many other industrial processes. We also leverage our expertise in vacuum technology to provide unique, toxic chemical analysis products for emergency response, security, and environmental health and safety.

With an already leading position our future aspirations are high as we strongly believe there is significant further potential to expand our position and offering in the market especially with our strategic accounts by developing even closer relationships and contribute to their business success in a more strategic way.

Position Overview: 

We are seeking an experienced Business Process Expert for SAP Sales, Customer Service, Customs to join our team and play a key role in advancing our SAP systems and processes. As a Business Process Expert for SAP, you will be accountable for evaluating, testing, and improving business processes within the SAP SD/CS/GTS modules. You will collaborate closely with various stakeholders to comprehend their requirements, identify opportunities for optimization, leverage SAP top practices to streamline workflows, and work with the SAP CC Team for implementation. The ideal candidate will have a background in SAP (Sales, Customer Service, Customs), process improvement methodologies, testing and a track record of successful SAP implementations. 

 Responsibilities: 

• Support sales processes, customer service, and customs clearance processes, such as handling customer orders, shipping processes, invoicing processes, transport management, customer returns, service contracts, customs clearance, etc.
• Implement process improvements within SAP using industry top practices and SAP functionality. 
• Work closely with internal and external SAP functional consultants and developers to configure and customize SAP solutions to meet business requirements. 
• Develop and maintain SAP process documentation, including process flows, procedures, and training materials. 
• Provide training and aid to end-users on new SAP processes and functionality. 
• Assist in measuring the effectiveness of implemented SAP process improvements, and help making adjustments as necessary to achieve desired outcomes. 
• Act as a subject matter expert on SAPSD/CS/GTS business processes, providing guidance to stakeholders as needed. 

• In depth knowledge of the SAP SD/CS/GTS modules and processes within SAP along with a general working knowledge of the other modules. 
• Good comprehension of SAP business processes and integration between SAP SD/CS/GTS and other SAP modules. 
• Excellent at diagnosing and finding solutions with sometimes involved business processes. 
• Strong communication and relationship-building skills, with the propensity for efficient collaboration with stakeholders at all levels of the organization. 
• Able to create user documentation that clearly defines a process or procedure. 
• SAP certification(s) in relevant modules is a plus, but not required. 
• SAP S/4HANA experience is a plus, but not required. 

If you are a technically minded person with the drive to accompany, assist and harmonize business processes, we encourage you to apply for this exciting opportunity. Join us and help shape the future of our organization through SAP innovation and continuous improvement.

For New York, the expected salary range for this position is between $80k and $130k per year. The actual compensation will be determined based on experience, location, and other factors permitted by law.

INFICON provides a dynamic work environment that promotes diversity, equity, and inclusion. Our employees experience ongoing green initiatives, flexible work hours, and a variety of health and wellness programs.

INFICON’s forward-thinking approach offers countless opportunities to design, support, and manufacture a diverse product portfolio that expands globally. Our Lean and Agile work environment offers competitive compensation, relocation assistance, a discretionary bonus, and generous employee benefits; major medical, dental, health, vision, 401K, vacation and sick time, tuition reimbursement, and more!

INFICON is committed to ensuring that our online application process provides an equal opportunity to all job seekers that apply without regard to race, religion, ethnicity, national origin, citizenship, gender, age, protected veteran status, disability status, genetic information, sexual orientation, or any other protected characteristic. A notice describing Federal equal employment opportunity laws is available here and here to reaffirm this commitment. 

INFICON, Inc. strictly complies with all aspects of the Export Administration Regulations ('EAR'), including those sections dealing with deemed exports to foreign nationals.