SAP MM L1 Support - Diverse Linx
Wichita, AR
About the Job
- User Assistance: Assist end users by providing guidance, answering questions, and explaining SAP processes and functionalities. Help users navigate the system effectively.
- Incident Triage: Receive, Log, and prioritize incoming SAP support tickets or incidents based on their urgency and impact on business operations.
- Ticket Management: Log and prioritize support tickets using ServiceNow ticketing system. Ensure that incidents are assigned, tracked, and resolved within defined SLAs.
- Documentation: Maintain accurate records of incidents including details of the problem and steps taken to resolve it. Update knowledge base articles and FAQs for future reference
- Issue Resolution: Troubleshoot and resolve common SAP related problems such as login issues, data entry errors, and basic functionality problems, adhering to predefined procedures and knowledge base resources.
- Problem Management: Identify frequently occurring problems, conduct root cause analysis and assist in fixing the problems in coordination with the L2 and L3 teams.
- Communication: Communicate effectively with end users, as well as with higher level support teams and SAP administrators to escalate complex issues when necessary
- Training: Provide basic training to end users in SAP application and processes to enhance their understanding and reduce occurrence of common issues
- Basic Configuration: Execute routine system configuration and updates, such as user account management, password resets, and simple data management tasks.
- Reporting: Report status and metrics on a regular basis to Client Stakeholders in an approved format.
- Testing: Support functional and user acceptance testing. Expertise to troubleshoot in respective core module
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Source : Diverse Linx
