SAP PM Business Analyst - UGI Utilities, Inc

Requisition Number: 24767

At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland.

We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance.

UGI is committed to acting in a sustainable and socially responsible manner to minimize our impact on the environment and to enrich the lives of our customers, communities, and employees. To learn more about UGI's workplace culture, sustainability efforts, and commitment to diversity, equity and inclusion (DE&I), we invite you to visit our UGI Corporate sustainability page.

Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services!

Job Summary

Provide ongoing functional support for the acquire-to-require business process and associated SAP ERP solution functionality for the Natural Gas Division. Evaluate requests for changes and enhancements and define impact on the solution. Document requirements and working with technical and project management resources define the scope and time and cost estimate to execute solution enhancements. Lead requirements prioritization reviews and release planning for upgrades change requests in the SAP ERP solution. Work with business and IT to define and design opportunities to enhance and innovate existing functionality. Stay abreast of the SAP solution roadmap and proactively plans and works with IT to execute changes based on the impacts to UGI’s implementation.

Duties and Responsibilities

• Solution Support: Provide ongoing business support of existing functionality in the integrated SAP solutions suite. Anticipate issues and risks, and work with the technical teams to prevent or mitigate production problems. Receive and review reported incidents and change requests from the business and technical teams. Work with business SME’s and IT resources to diagnose and resolve incidents and problems. Manage assigned incident and business functionality tickets to resolution. Help document root cause analysis of problems. Support process and change management activities related to ERP and the Acquire to Retire process. Execute administration tasks. Work with business functions to identify opportunities for training reinforcement.
• Solution Evolution: Identify opportunities to improve solution usability. Lead the definition of solution roadmap for acquire to retire workstreams. Work collaboratively with business, EBT and IT resources to analyze and submit change requests / functional enhancements for prioritization considerations. Research and stay current on SAP roadmap and other solutions planned or deployed at UGI to assess the impact on the business processes, procedures, and solution. Define and execute plans to address the identified impacts.
• Quality Assurance: Monitor key data related to the in-scope processes to assess quality and define and execute plans to improve the quality of data and the use of the solution. Develop use cases for testing, support the development of test scripts for functionality and regression testing, and execute test plans as part of defect resolution, enhancements and quarterly releases, project execution, and regression testing related to system patching and upgrading. Work with Master Data Governance in updating business data definitions and data governance. Monitor tool utilization and investigate no usage, unexpected usage, or incorrect use of functionality.
• Reporting & Information: Defines new and changes reporting and analytics, collaborating with the BI team to implement changes in reports and dashboards. Supports the maintenance and evolution of the logical data model and business process model for assigned business unit(s).
• Training Support: Works with business functions to identify opportunities for training reinforcement. Contributes to the development and update of Learning Library training materials and communication about new solution releases. Participates in the development of user surveys and resulting action plans. Supports and participates in the EBT Learning Labs.

Knowledge, Skills and Abilities

• Depth or breadth of expertise in the UGI fixed asset accounting procedures
• Depth or breadth of expertise in the UGI project accounting procedures
• Working knowledge of SAP ERP functionality
• Ability to facilitate discussions, to breach technical and business discussions, and to reach concrete work plans
• Organized and detail oriented
• Strong verbal and written communications skills
• Results-oriented
• Self-motivated and intellectually curious
• Strong business analysis and documentation skills
• Working knowledge of IT process and procedures

Education and Experience

• Bachelor’s degree in business or computer-related field, or equivalent work experience preferred

Required:

• Two (2) years of experience providing business support of fixed asset accounting/project accounting OR
• Two (2) years of experience providing business support of capital project management
• Three (3) years of experience specific to SAP ERP, preferrable SAP S4 ERP

Preferred:

• TL Foundations, IIBA Business Analyst Certification or equivalent

We offer comprehensive benefits, some of which are:

• medical, prescription, dental, vision, life insurance

• disability plans

• 401(k) matched savings plan

• paid vacation

• company stock purchase program

• wellness programs

• tuition reimbursement

• paid parental leave

• paid volunteer time

• adoption assistance

UGI Utilities, Inc. is an Equal Opportunity and Affirmative Action Employer. As such, the Company abides by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a). The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in its practices.

Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies.

As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.