SAP Procurement Senior Customer Success Partner-South Region - SAP
Plano, TX
About the Job
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Job Title: SAP Procurement Senior Customer Success PartnerSouth Region
Location: Plano, TX
What you'll do:
As a Solution Customer Success Manager (S-CSM), you will act as a trusted advisor, maximizing customer lifetime value by delivering solution area expertise to customer executives and their line of business while accelerating near term value delivery via the rapid adoption and consumption of solutions.
+ Develop and implement account strategies and implementation plans for feature and nurture customers that further expand customer external labor programs and identify new business opportunities within assigned accounts. These plans should:
+ Build deep executive relationships and earn trusted advisor status with customers
+ Increase spend under management
+ Ensure rapid adoption and enablement of solutions that drive value for the customer
+ Expand business process automation across the specific Line of business applications
+ Increase the customers usage aligned with their contracted cloud applications up to and beyond the entitlements that they have.
+ Identify new opportunities for customers to leverage new or expanded SAP solutions
+ Mitigate churn and manage renewals of SAP solutions/services
+ Identify sales leads and support sales in expansion and upsell efforts
+ Manage through crisis and de-escalate customer situations
+ Drive renewals, expansions, and up-sells of subscription license-based solutions
What you bring:
+ Strong executive presence and relationship building skills
+ Deep knowledge of business models, strategies, and line of business processes
+ Proven ability to handle difficult customer situations and discuss complex issues with customer executives
+ Experience with cloud software solutions and delivery models
+ Expert level buying center/Lines of Business domain expertise
+ Ability to apply risk-mitigation strategies to customer situations
+ Knowledge of SAP solutions portfolio and the business processes they enable
+ Some technical understanding for assigned solution area to address technical issues with customers
+ Bachelor's degree or equivalent required
+ Experience in business software
+ Knowledge of SAAS and IAAS processes
+ Strong program management and governance skills
+ Expert commercial/deal support skills
+ Relationship-driven mindset with excellent verbal and non-verbal communication skills
+ Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions.
Meet your team:
You will coordinate with SAP Procurement, Supply Chain, and External Workforce Experts, and work closely with SAP MU leadership, account teams, industry teams, and solution management organization.
Skills youll use:
Professional Skills
Business Acumen
Complex Problem Solving
Effective Communication
Customer Orientation
Establish Trust
Influencing Skills
Tech Industry & SAP General Skills
Key Performance Indicators (KPIs)
Artificial Intelligence
Software-as-a-Service
Technology Innovation
SAP Cloud Suite Portfolio
RISE and GROW with SAP
Role Specific Skills
Customer Value Journey Alignment
Account Governance
Account Strategy
Customer Success Management
Customer Retention
Relationship Building
Technology Solution Adoption
Overcoming Objections
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Compensation Range Transparency : SAPbelieves the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 116,400 - 251,800 (USD) USD.The actual amount to be offered to the successful candidatewill be within that range, dependent upon the key aspects of each case which may include education, skills,experience, scope ofthe role, location, etc. as determinedthrough theselection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits (https://www.sapnorthamericabenefits.com/en/public/welcome) .
Requisition ID: 408186| Work Area:Sales| Expected Travel: 0 - 50%| Career Status: Professional| Employment Type: Regular Full Time| Additional Locations:#LI-Hybrid
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Job Title: SAP Procurement Senior Customer Success PartnerSouth Region
Location: Plano, TX
What you'll do:
As a Solution Customer Success Manager (S-CSM), you will act as a trusted advisor, maximizing customer lifetime value by delivering solution area expertise to customer executives and their line of business while accelerating near term value delivery via the rapid adoption and consumption of solutions.
+ Develop and implement account strategies and implementation plans for feature and nurture customers that further expand customer external labor programs and identify new business opportunities within assigned accounts. These plans should:
+ Build deep executive relationships and earn trusted advisor status with customers
+ Increase spend under management
+ Ensure rapid adoption and enablement of solutions that drive value for the customer
+ Expand business process automation across the specific Line of business applications
+ Increase the customers usage aligned with their contracted cloud applications up to and beyond the entitlements that they have.
+ Identify new opportunities for customers to leverage new or expanded SAP solutions
+ Mitigate churn and manage renewals of SAP solutions/services
+ Identify sales leads and support sales in expansion and upsell efforts
+ Manage through crisis and de-escalate customer situations
+ Drive renewals, expansions, and up-sells of subscription license-based solutions
What you bring:
+ Strong executive presence and relationship building skills
+ Deep knowledge of business models, strategies, and line of business processes
+ Proven ability to handle difficult customer situations and discuss complex issues with customer executives
+ Experience with cloud software solutions and delivery models
+ Expert level buying center/Lines of Business domain expertise
+ Ability to apply risk-mitigation strategies to customer situations
+ Knowledge of SAP solutions portfolio and the business processes they enable
+ Some technical understanding for assigned solution area to address technical issues with customers
+ Bachelor's degree or equivalent required
+ Experience in business software
+ Knowledge of SAAS and IAAS processes
+ Strong program management and governance skills
+ Expert commercial/deal support skills
+ Relationship-driven mindset with excellent verbal and non-verbal communication skills
+ Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions.
Meet your team:
You will coordinate with SAP Procurement, Supply Chain, and External Workforce Experts, and work closely with SAP MU leadership, account teams, industry teams, and solution management organization.
Skills youll use:
Professional Skills
Business Acumen
Complex Problem Solving
Effective Communication
Customer Orientation
Establish Trust
Influencing Skills
Tech Industry & SAP General Skills
Key Performance Indicators (KPIs)
Artificial Intelligence
Software-as-a-Service
Technology Innovation
SAP Cloud Suite Portfolio
RISE and GROW with SAP
Role Specific Skills
Customer Value Journey Alignment
Account Governance
Account Strategy
Customer Success Management
Customer Retention
Relationship Building
Technology Solution Adoption
Overcoming Objections
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Compensation Range Transparency : SAPbelieves the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 116,400 - 251,800 (USD) USD.The actual amount to be offered to the successful candidatewill be within that range, dependent upon the key aspects of each case which may include education, skills,experience, scope ofthe role, location, etc. as determinedthrough theselection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits (https://www.sapnorthamericabenefits.com/en/public/welcome) .
Requisition ID: 408186| Work Area:Sales| Expected Travel: 0 - 50%| Career Status: Professional| Employment Type: Regular Full Time| Additional Locations:#LI-Hybrid
Source : SAP