SAP Support Specialist - RCM Technologies, Inc. | Life Sciences & IT
Durham, NC 27704
About the Job
Full Time Contract role
Title or Role: SAP Support Specialist (iDoc Monitoring)
Location: Puerto Rico or Eastern US or Philippines
Length of Contract: 1 year
Primary Responsibilities
RCM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Pay Transparency:
RCM believes in transparency and fairness in compensation. We are committed to providing our employees with competitive salaries that reflect their skills, experience, and contributions to our organization. As part of our commitment to pay transparency, we want to provide you with as much information as possible about our compensation practices.
Disclaimer:
This job posting is intended to describe the general nature and the level of the work to be performed. It is not intended to include every job duty and responsibility specific to the position. RCM reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
About RCM:
RCM is a leading provider of Business, IT, and Engineering Services to over 1,000 clients in the commercial marketplace. RCM partners with clients to define, implement and manage a broad range of technologies across multiple platforms, systems, and networks. Our broad geographic presence ensures that a proven and reliable tactical and strategic capability is available and deployable virtually everywhere in North America.
Title or Role: SAP Support Specialist (iDoc Monitoring)
Location: Puerto Rico or Eastern US or Philippines
Length of Contract: 1 year
Primary Responsibilities
- Provide first line monitoring support for SAP application modules, covering GMT time zone.
- Investigate issues with iDocs and other data transport objects throughout the GMT time zone and report and track issues to external vendors, Information Technology and/or Subject Matter Experts (SME).
- Resolve various known and repeating errors for iDocs such as re-submitting iDoc in queue (without intervention). Report all other errors through ServiceNow and ensure appropriate parties are engaged and resolve issues.
- Monitor and track electronic document transmission between systems including:
- Schedule monitoring job
- to evaluate iDocs received during a specific time period
- Create alerts to quickly identify critical events
- Troubleshoot and research issues to understand where to route issue
- Track message statuses to resolve issues quickly
- Document issues as ticket in ServiceNow application
- Document all issues and resolutions in Knowledge Base
- Track completion of tickets and report to end users as required
- Provide support for SAP Solution Manager such as copying PDF files from quality systems and creating documentation as required.
- Learn to resolve iDoc and other issues over time and demonstrate willingness and ability to learn new support tasks. Document resolutions in knowledgebase.
- Effectively manage time and schedule through training, SAP Solution Manager updates and other activities.
- Provide outstanding customer service.
- Prior SAP iDoc Monitoring – 1 year min
- Prior IT Administration experience 1 year min
- SAP knowledge and experience – nice to have
- BS/BA required in a related field.
- 3+ years minimum required relevant experience.
RCM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Pay Transparency:
RCM believes in transparency and fairness in compensation. We are committed to providing our employees with competitive salaries that reflect their skills, experience, and contributions to our organization. As part of our commitment to pay transparency, we want to provide you with as much information as possible about our compensation practices.
Disclaimer:
This job posting is intended to describe the general nature and the level of the work to be performed. It is not intended to include every job duty and responsibility specific to the position. RCM reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
About RCM:
RCM is a leading provider of Business, IT, and Engineering Services to over 1,000 clients in the commercial marketplace. RCM partners with clients to define, implement and manage a broad range of technologies across multiple platforms, systems, and networks. Our broad geographic presence ensures that a proven and reliable tactical and strategic capability is available and deployable virtually everywhere in North America.
Source : RCM Technologies, Inc. | Life Sciences & IT