SATCOM Field Service Engineer - Pearl Harbor, HI - Serco North America

Looking for a Field Service Engineer opportunity at a place you can make a difference every day? Discover this great opportunity in our Pearl Harbor, HI location.

If you love high profile and challenging projects supporting the US Navy - Serco has a great opportunity for you!  This SATCOM Field Service Engineer will provide On the Job Training instruction on SATCOM operations, maintenance, and repair of systems. A wide degree of creativity and latitude is expected. Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors.

Serco supports the US Military as a prime for several contracts. Please visit these links for more information about how Serco supports the U.S. Military https://www.serco.com/na/careers/navy-careers and our Veterans https://www.serco.com/na/careers/veterans-at-serco.

In this role, you will:

• Serve as Subject Matter Expert for the following:  AN/WSC-9(V) NMT (all variants) and/or GBS and/or C-12509 TDMA TIP (all variants), SHF Communication System (all variants), EBEM & SLM5650 Modems; and all supporting patching, cryptographic, and baseband equipment.
• Provide OJT instruction on SATCOM operations, maintenance, and repair.
• Develop, plan, coordinate, and conduct SOVT.
• Report design, reliability, and maintenance problems to program management. 
• Support new system installations, integrations, and upgrades.
• Install, troubleshoot, maintains and repair products/equipment. 
• Establish testing protocols and standards, providing training and guidance to engineers and technicians.
• Test interoperability of systems, measures transmission/outputs, troubleshoots and resolves issues, and maintains detailed evaluation and repair reports.
• Provide innovative solutions to complex functional problems that impact function's success.
• Lead tasks, including planning, execution, staff oversight, and status reporting for significant initiatives. 
• Lead and direct the work of others.
• A wide degree of creativity and latitude is expected.

To be successful in this role, you will have:

• Active Secret clearance.
• US Citizenship
• Ability to obtain and maintain a CAC (Common Access Card).
• Ability to successfully pass a drug/background screening.
• Bachelor's Degree Or High School Diploma/GED and 4 additional years of experience in the field.
• 5 years of experience 
• Effective interpersonal and communication (verbal and written) skills.
• Ability to analyze, troubleshoot and repair SATCOM systems as an individual and in team situations.
• Ability to assess and respond to situations where standard procedures have failed in isolating or fixing problem equipment.
• Ability to promptly respond to telephone and email requests for technical support.
• Ability to travel up to 25% as necessary.

Additional desired experience and skills:

• Active Top Secret Clearance
• Trade school or military training in industrial engineering, electronics technology, information systems, computer science or other related technical field (preferred).
• Navy SATCOM troubleshooting and/or customer service experience providing technical support to engineers in areas of research, design, development, testing, or manufacturing process improvement.
• Satellite communication (SATCOM) systems operations, maintenance, and repair in shipboard, submarine, and shore-based environments.

Military Veterans and Spouses encouraged to apply!

If you are interested in supporting and working with our military and sailors and a passionate Serco team- then submit your application now for immediate consideration.  It only takes a few minutes and could change your career!

In compliance with state and local laws regarding pay transparency, the salary range for this role is $112,133.01 to $186,888.35; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.