Savings & Checking Operations Specialist-10139-Hybrid - Shuvel Digital

Responsibilities:

• Apply knowledge of processes, procedures, systems, and regulations related to Savings and Checking Operations to complete a variety of day-to-day duties
• Research, process, and resolve savings and checking account exception, error, returned check, and large item notification cases by applying federal regulations and Navy Federal policies and procedures
• Analyze, research, and resolve multifaceted or escalated savings and checking account issues or escalate to higher level
• Research adjustments and compile documentation from financial institutions and other business units to resolve inquires
• Request information and documentation to clarify details or resolve cases within mandated time frames and regulations
• Make decisions and recommendations within authorized monetary limits – Basic/Routine
• Document, track, and monitor cases for progress to prevent or minimize financial loss to members and/or Navy Federal
• Monitor various databases and web portals to ensure responses are completed and processes are followed in compliance with regulations
• Identify suspicious or fraudulent activity and provide necessary documentation to Security for review
• Research and analyze members' and/or business unit inquiries for related transactions, circumstances, and actions surrounding the case and determine corrective action to resolve balancing the general ledger
• Initiate and/or respond to communications with members, business units, and other financial institutions
• Complete account investigations and respond to actions generated by other financial institutions such as hold harmless, counterfeit, forged signature, forgery, forced endorsement, altered item, paid item and encoding errors
• Monitor numerous reports and automations to ensure accurate completion of processes in compliance with regulations
• Perform first level review of transactions, follow due diligence steps regarding regulations and fraud, and escalate as appropriate
• Stay abreast of and ensure compliance with applicable federal, state and industry laws, regulations, and guidelines
• Involved in driving continuous process improvement to increase member experience quality; reduce losses; minimize financial risk and maintain high operational efficiency
• Working knowledge of time de Provide guidance to and assists in training new levels
• Perform other duties as assigned

Qualifications:

• Experience in interpreting and applying complex regulations, instructions, and procedures
• Experience in handling multiple tasks simultaneously with a high degree of accuracy
• Effective organization and problem-solving skills
• Effective verbal and written communication skills, including the ability to respond tactfully to members' concerns
• Ability to work independently and as a member of a team
• Working knowledge of savings and checking regulations, compliance, processes, procedures, and systems
• Exposure to accounting, research, or auditing techniques and methods in a financial institution
• Exposure to assimilating information, analyzing facts, and developing logical conclusions
• Exposure to financial transaction/processing related responsibilities
• Experience in member/customer service skills
• Exposure to working with all levels of staff, management, stakeholders, vendors
• Effective skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations
• Experience working in a high volume, fast paced environment
• Effective skill navigating multiple screens and PC applications and adapting to new technologies
• Effective active listening skills to accurately respond to inquiries and account

Education Requirements:

• Advance degree in Finance or a related field, or the equivalent combination of education, training, and experience.

Bank Secrecy Section:

• Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.