Schedule Coordinator - Alpine Specialty Services

Are you hungry for a career that values your growth and sets you up for long-term success? Step into a role where your potential is limitless, and your achievements are celebrated at every turn. At Alpine Specialty Services, we're not just offering a job-we're giving you a launchpad for your dreams!

Why Alpine Specialty Services? We're on a mission to elevate every team member to their peak potential. In partnership with ServiceMVP, we've developed a one-of-a-kind training program that focuses on sales and customer service excellence, ensuring you have the tools to thrive. With personal coaching sessions, direct mentorship from our leadership, and an unyielding commitment to your success, your victories will become our shared success. Together, we'll reach new heights!

With 55 years of excellence and more than 10,000 five-star reviews, we are a tight-knit family dedicated to improving lives and delivering exceptional service. We're growing and have an exciting opportunity for an experienced Schedule Coordinator to join our dynamic team!

Perks & Benefits:

• Clear paths to advancement: We want you to grow with us!
• Lunch Party Fridays: Celebrate your hard work each week with a team lunch.
• Stay fit: Enjoy a Planet Fitness gym membership or get reimbursed for your gym of choice!
• Comprehensive health benefits: Including vision and dental insurance.
• Paid time off: Vacation, holidays, and sick leave.
• 401K with company match: Secure your future with financial advising.
• 50% discount on our stellar services!

Pay Range: $23.00 - $32.00 an hour, depending on experience

Schedule: Monday through Friday, 7:00 am to 3:30 pm with a half-hour lunch

Key Responsibilities:

• Oversee and manage the scheduling of HVAC installations, ensuring all jobs are prepped and ready to go.
• Coordinate daily scheduling for service technicians, dispatch them to service calls, and arrange return visits when needed.
• Communicate directly with customers to address scheduling needs, provide updates, and clarify lead times.
• Schedule subcontractors and inspections for installation projects.
• Maintain accurate and up-to-date customer databases, job files, and service invoices.
• Work closely with installers, field supervisors, vendors, and office staff to ensure smooth operations.
• Manage the on-call schedule for service technicians and ensure customer records are always current.
• Provide billing information to accounting for maintenance contracts and process service invoices and timecards.

Qualifications:

• Prior experience in customer service with a strong ability to communicate effectively with both customers and team members.
• Experience in scheduling or dispatching, preferably in the home service industry.
• Proficiency in scheduling software and maintaining customer databases, or a willingness to learn.
• Strong organizational skills, attention to detail, and the ability to manage multiple schedules.
• A proactive, problem-solving mindset with the ability to juggle competing priorities.

Join us and become part of a family that's committed to your growth! Apply today and let's build a brighter future together.

Note: Please apply online. For respect of our team's dedication, there are no phone calls or in-office inquiries regarding this position.

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