Schedule Coordinator (Retail Managers Wanted) - Ocean State Air Solutions, Inc.

Looking to Transition Your Retail Management Skills? Join Us as a Service Dispatcher at Ocean State Air Solutions!

About the Role

Retail managers: are you looking to leverage your experience in high-stakes, fast-paced environments in a new field? Ocean State Air Solutions is hiring an HVAC Service Dispatcher-a key role that brings together customer service, operations, and logistics. In this role, you'll act as the backbone of our daily operations, making sure our technicians are set up for success while keeping customers happy and services running smoothly.

Why Ocean State Air Solutions?

Ocean State Air Solutions is a place where you'll feel valued and supported, with a friendly team culture that encourages growth. We close daily for lunch so everyone can recharge, and we celebrate our team with gatherings and monthly events. If you're a retail manager who thrives on customer service, organization, and managing fast-paced scenarios, come apply today-let's see how your skills can make an impact in our growing team!

Job Type: Full-time, Monday-Friday, 7:30 am - 5:00 pm

Pay: $20.00 - $25.00 per hour, based on experience

Location: Portsmouth, RI

Key Responsibilities

• Customer Engagement: Be the main point of contact for customers, handling HVAC service requests and providing updates.
• Efficient Scheduling: Coordinate schedules and optimize daily routes for technicians, with a focus on maximizing efficiency and prioritizing urgent calls.
• Support and Problem Solving: Collaborate with our service technicians by managing schedules, handling logistics, and facilitating job transitions.
• Organized Record-Keeping: Keep detailed records of customer service history, and help prepare estimates, invoices, and work orders.
• Versatile Administrative Tasks: Answer and manage multiple phone lines, maintain files, and provide general office support.

What We Offer

• Comprehensive Benefits: 100% medical reimbursement, Simple IRA with 2% company match, long-term disability, life insurance, and PTO.
• Growth & Development: Access to training to enhance industry knowledge and advance your career.
• Monthly Phone Stipend: We help cover your phone expenses.
• Engaging Work Culture: Collaborative environment with team-building events, monthly celebrations, and a daily break for lunch with access to a full kitchen.

What You Bring

• Experience: 5+ years in customer service and 2+ years of retail management experience
• Knowledge: A basic understanding of HVAC, plumbing, or electrical concepts is helpful, but not required.
• Skills: Strong multitasking abilities, excellent phone etiquette, and a customer-first mindset.
• Tech Savvy: Ability to learn the GPS tracking and dispatching software.
• Attention to Detail: Organized, precise, and able to handle stress and quick decision-making effectively.

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