Scheduler - Appalachian Regional Healthcare System

Position Highlights:

• Competitive Pay: Starting at $15.75 per hour, based on education and experience.
• Career Growth: Opportunity to gain experience in healthcare administration within a supportive team.
• Employee-Focused: Commitment to a positive work environment that values your contribution to patient care.

Position Summary:
We are seeking a detail-oriented Scheduling Representative responsible for patient scheduling and providing exceptional customer service to ensure a positive patient experience. This role is integral to the smooth functioning of our clinics by facilitating seamless patient interactions and supporting our mission to deliver compassionate healthcare.

What You Will Do:

• Schedule patient appointments accurately and efficiently, ensuring all necessary information is gathered.
• Provide courteous and effective communication with patients, family members, and medical staff.
• Uphold excellent customer service standards, assisting patients and families to navigate their care journey.
• Operate and maintain office equipment (computer, fax, phone, scanner) and adhere to compliance and confidentiality guidelines.

What You Will Need:

• Education: High school diploma or GED.
• Experience: Preferably, three to six months in a medical office, clinic, or acute care setting.
• Skills:
  • Strong verbal and non-verbal communication skills.
  • Proficiency in using office technology and handling patient information securely.
  • Exceptional attention to detail and commitment to maintaining a compliant work environment.

Physical Demands:

• Must be able to lift, push, and pull up to 50 pounds per shift.
• Capable of prolonged sitting, standing, and walking for more than 7 hours daily.
• Frequent bending, squatting, kneeling, and reaching.

Working Conditions:

• Potential exposure to bloodborne diseases, hazardous materials, and odorous chemicals.
• May encounter challenging environments, including slippery or uneven surfaces and cramped spaces.

About UNC Health Appalachian

It's official - UNC Health Appalachian earned an "A" in the fall 2023 Leapfrog Patient Safety Grades! UNC Health Appalachian, the leader for healthcare in the High Country, comprises three hospitals, 13 medical practices, Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation. UNC Health Appalachian stays committed to promoting health in the High Country, enhancing quality of life, and simply “making life better.“

About UNC Health

UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses and more than 500 clinics along with the clinical patient care programs of the UNC School of Medicine (SOM). It exists to improve the health and well-being of North Carolinians and others we serve and to further the teaching mission of the University of North Carolina SOM. Over the past three years, UNC Health has provided more than $400 million in uncompensated or charity care to the citizens of North Carolina. Our hospitals have received numerous awards and recognition for quality care, patient safety and the overall patient experience. For more information, please visit unchealth.org.

UNC Health Appalachian embraces diversity and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We value a workforce that reflects a variety of backgrounds and perspectives, as it enhances our ability to provide outstanding care. We welcome and encourage applications from candidates of all backgrounds and experiences. UNC Health Appalachian is committed to providing a fair and inclusive hiring process and a workplace where all team members feel respected and empowered. If you require accommodations during the application process, please contact us.

Employment at UNC Health Appalachian is contingent upon successful completion of a background and drug screen.

For accommodations or additional information, contact recruitment@apprhs.org.

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