Scheduler-Care Coordinator (Homecare) - Your Home Court Advantage LLC

Administrative Specialist /Scheduling Coordinator Your Home Court Advantage Homecare

Akron, Ohio Monday-Friday 8AM-5PM

The Administrative Specialist /Scheduling Coordinator in a homecare setting is a vital team member responsible for managing administrative tasks and serving as the first point of contact for clients, caregivers, and phone calls— maintaining smooth operations and providing excellent customer service.

• Front Desk Operations: Greet and welcome clients, caregivers, and visitors as they arrive
• Provide a friendly and professional first point of contact directing or assisting them.
• Phone and Email Communication: Incoming phone calls promptly and handled inquiries or direct callers to the appropriate staff member. Respond to emails and messages in a timely and professional manner.
• Record-Keeping: Maintain all patient and electronic health records (EHR) with accurate and confidential information. Organize and file paperwork efficiently.
• Supply Monitor and manage office supplies, ensuring that necessary items are always available. Place orders for supplies when needed.
• Coordination with Care Team: Collaborate with office staff, nurses, and caregivers to ensure seamless communication and coordination of patient care.
• Customer Service: Provide exceptional customer service to patients and their families, addressing their needs and concerns courteously and helpfully.
• Data Entry: Enter relevant data into the system accurately and promptly, maintaining data integrity and confidentiality.
• Office Maintenance: Ensure the reception and waiting areas are clean, organized, and presentable. Report any maintenance issues to the appropriate personnel.
• Appointment Scheduling: appointment schedules, ensuring efficient coordination between caregiver and clients. Handle rescheduling or cancellations when necessary, coordinating with the lead scheduler.
• Follow-Up: Follow up on patient inquiries, missed appointments, and other relevant matters to ensure high-quality care and patient satisfaction.
• Other duties as assigned

• High school diploma or equivalent (additional certifications or training in office administration are a plus).
• Proven experience as a receptionist, administrative assistant, or similar role.
• Excellent communication and interpersonal skills.
• Proficiency in using office software (e.g., Microsoft Office Suite) and ability to learn new software quickly.
• Strong organizational skills and attention to detail.
• Ability to multitask and handle a busy reception area efficiently.
• Compassionate and patient-focused approach in dealing with patients and their families.
• Familiarity with medical terminology and electronic health records (EHR) is advantageous.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Problem-solving and conflict-resolution skills to address patient inquiries and concerns
• Experience working in healthcare/homecare settings preferred

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