Scheduler for Non medical Homecare - Right at Home Warwick
Warwick, RI 02888
About the Job
Right at home- RI , a successful, growing home care company, is seeking a full time Scheduler. The ideal candidate will possess excellent customer service skills, experience with staff management, and the ability to schedule Caregivers and CNA’s for our 24/7 services.
The successful candidate will be responsible for quality service delivery to our clients for their home care needs, while effectively supervising, scheduling and directing our staff.
Salary : $20.00-22.00 hourly
Responsibilities and Duties
Coordinate in-home support services between Caregivers and Clients served
Responsible for scheduling approximately 1,000 hours per week
On-call responsibility to ensure that all clients are cared for 24/7
Assign appropriate Caregivers to Clients and maintain schedules
Sense of urgency is a must – no shift must go unfilled
Ensure home care services are in compliance with company policies, procedures and state licensing laws
Other duties as assigned
Requirements
Able to work in office from 8:30am-4:30 am Mon-Fri and on call after office hours on a rotation for on-call.
Excellent customer service, communication, and problem-solving skills.
Experience working in a, home health setting is preferred.
Able to function well under pressure, make decisions quickly and manage confidential information.
Must have a strong desire to assume the responsibilities of the job including understanding that problems/challenges are to be expected and are a normal part of the job on a daily basis.
Minimum 2-year college degree or related experience in client/customer service
Minimum 3 years of scheduling in a Home Health environment
Experience with Healthcare scheduling systems. (i.e. Meditech, Athena, Kronos, Epic, ClearCare)
Exceptional communication skills, both written and verbal
Able to work with minimal supervision
MUST be flexible with work schedule and on-call duties, including weekends and evenings
Demonstrate initiative, good judgement, discretion, enthusiasm and desire to expand and build on a great business.
Must have a valid Driver’s License, Auto Insurance with your name listed, and ability to pass a background check.