Scheduler I Central Scheduling - Atlantic Health System
Morristown, NJ
About the Job
Summary:
The Scheduler I role is involved in patient care handling a large volume of inquiries and requests from patients, providers for access/assistance in scheduling diagnostic outpatient imaging services, physician referral/appointments and general department information across all Atlantic Health Locations.
+ Accurately performs the scheduling, insurance eligibility verification, pre-authorization, financial assistance screening, estimate creation/collections and ensures accurate collection of patient registration data.
+ Ensures accurate transcription and scanning of exam referral/orders transcription into patient’s EMR.
+ Follows-up with payer to receive a determination on insurance verification, escalating as necessary to ensure pre-service approval.
+ Accomplishes flexible work assignments based on daily priority, following established metrics and guidelines.
Job Duties:
+ Accurately handles incoming phone calls, SMS requests, electronic web requests, performs patient registration, placing outbound phone calls and scheduling appointments for all Atlantic Health System locations within a high call/fast paced call volume environment.
+ Ensures accurate and timely completion of inbound scheduling requests via fax or electronic work queues.
+ Indicates special patient needs (ex: special accommodation, exam protocols, interpreter, etc).
+ Promotes patient portal usage and connects to registration resources when applicable.
+ Ensures patients are aware of their upcoming appointment at the time of scheduling; assists with cancelling and rescheduling services.
+ Completes the patient’s Face sheet at the time of scheduling with all necessary demographic/insurance information and forms/documents in efforts to expedite the check-in process.
+ Maintains and updates patient’s accounts for medical and financial eligibility. Required to operate within Epic Work queues to stay up to date with all upcoming visits requiring this review (i.e., obtaining all necessary billing, insurance and other demographic information from patient or insurance representative, obtaining necessary authorizations, etc.).
+ Coordinates with patient and physician practice as required to obtain any missing information or to inform the patient of the status of their appointment / amount due for service.
+ Performs real-time insurance verification and interprets responses. Communicates insurance participation, financial responsibility (if applicable) and time of service policy to patient population. Collects Pre-service financial responsibility for upcoming services.
+ Proactively solicits customer feedback.
+ Provides proactive and timely responses to internal and external customer needs and requests.
+ Supports revenue cycle department policies, practices and goals related to the patient experience and quality outcomes.
+ Meets individual productivity and quality expectations in all job functions.
+ Escalate cases as appropriate. Reports errors and mistakes found in system to direct supervisor to promote education, coaching and training opportunities of others.
+ Maintains knowledge of insurance requirements.
+ Completes all required trainings, participates in staff meetings and in-services.
Required
+ HS Diploma or equivalent
+ All legally/reasonably expected certifications needed for function and level
Preferred:
+ Associate or Bachelors’ Degree preferred.
+ Call Center experience, preferably in a Radiology imaging location.
+ Applicable experience as Scheduler, Practice Office Assistance or Patient Access Representative.
+ 0-3 years of prior experience
+ Electronic Medical Record (EMR) experience, preferably EPIC.
ABOUT US
At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:
+ Morristown Medical Center, Morristown, NJ
+ Overlook Medical Center, Summit, NJ
+ Newton Medical Center, Newton, NJ
+ Chilton Medical Center, Pompton Plains, NJ
+ Hackettstown Medical Center, Hackettstown, NJ
+ Goryeb Children's Hospital, Morristown, NJ
+ CentraState Healthcare System, Freehold, NJ
+ Atlantic Home Care and Hospice
+ Atlantic Mobile Health
+ Atlantic Rehabilitation
We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners.
We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:
+ 100 Best Companies to Work For ® and FORTUNE® magazine for 15 years
+ Best Places to Work in Healthcare - Modern Healthcare
+ 150 Top Places to work in Healthcare - Becker's Healthcare
+ 100 Accountable Care Organizations to Know - Becker's Hospital Review
+ Best Employers for Workers over 50 - AARP
+ Gold-Level "Well Workplace": Wellness Council of America (WELCOA)
+ One of the 100 Best Workplaces for “Millennials” Great Place to Work® and FORTUNE® magazine
+ One of the 20 Best Workplaces in Health Care: Great Place to Work® and FORTUNE® magazine
+ Official Health Care Partner of the New York Jets
+ NJ Sustainable Business
EEO STATEMENT
Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.
Source : Atlantic Health System
