Scheduler - Upscale Home Services

Upscale Home Services (UHS) currently has a great opportunity for an experienced home services scheduling coordinator who is skilled in working with high-end residential customers and commercial accounts for residential exterior home/building detailing services. We are an established local small business, concentrating on Professional Window Cleaning and Holiday Lighting Displays. We have a great track record and a reputation for delivering amazing customer experiences and are seeking the right person to help us keep on our growth track.

Responsibilities include:

• Answer phones and execute proactive calling campaigns (existing customers, not cold calling)
• Schedule and dispatch service appointments to field technicians/teams
• Follow up and close out sales estimates
• Monitor and track supplies, inventories
• Resolve customer disputes/questions regarding services delivered
• Keep work areas tidy and organized
• Collaboratively work with Field Services and Managers to optimize organizational efficiency

Qualified candidates will possess the following skills/experience:

• Exceptional written and verbal communications, attention to detail
• Experience scheduling home services appointments and dispatching to multiple crews
• Ability to navigate various software applications and smart phone apps
• Outstanding customer service background and phone communication skills
• Work independently in support of the larger team
• Ability to adapt to a dynamic scheduling environment and work within the constraints of available resources
• Comfortable coordinating and communicating with high-end residential customers, as well as busy commercial contacts/leads
• Ability to problem-solve situations in both real-time and long-term time frames
• General filing and record keeping