Scheduling Coordinator/Administrator - Intertek Testing Services NA Inc

Intertek is searching for a Scheduling Coordinator/Administrator soon to be created for our Business Assuranceteam in our Kentwood office. This will be a fantastic opportunity to grow a versatile career in Business Assurance!

Our Value Proposition - We offer a salary and benefits package competitively placed within the local market, including:

• Medical Insurance with options and a Health Savings Account to meet you and your family's health needs
• Prescription Drug Coverage
• Dental Insurance
• Vision Insurance
• Basic Life Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) with company match
• Employee Assistance Program
• Generous paid time off policy as well as paid holidays
• Tuition reimbursement in an applicable field
• Employee referral bonuses
• An employee discount program offering great savings on the things you want
• Opportunity for growth (over 100 locations with opportunity for growth/advancement/relocation)

The Scheduling Coordinator/Administrator will be responsible for organizing and coordinating the daily scheduling of audits between clients and auditing staff and assigning qualified auditors per industry requirements. Planning and flexibility with both clients and auditing staff schedules are a must for daily and monthly forecasting.

• Daily scheduling and/or Database entry of both existing and new clients.
• Scheduling clients with qualified auditing personnel using judgment with based on logistics, financial impact and time.
• Daily telephone and email interaction with clients, auditors and staff.
• Able to handle high volume of communication and requests from clients and staff.
• Track and analyze issues related to scheduling activities.
• Prepare assignment and confirmation letters to clients and auditors.
• Coordinate and arrange future monthly audits based on industry requirements and client needs to maximize resources.

• High school diploma required with associate or higher college degree preferred.
• Minimum of 2 years in customer service working directly with customers and office staff.
• Ability to interact with clients and staff.
• Technical willingness (will be educated on industry requirements)
• Knowledge of Quality Management System principles preferred (will be educated on QMS principles).
• Proven attention to details.
• Ability to prioritize and organize numerous clients, sales and related tasks
• Experience with Microsoft product suite (Outlook, Word, Excel etc.) and the Internet.
• Experience with electronic databases and Web based systems is preferred.
• Excellent oral and written communications skills.
• Ability to obtain, evaluate and act upon factual information.
• Ability to work alone and as a team player.
• Attendance is a key to a successful scheduling department.

Why work at Intertek?

Intertek is a world leader in the $250 billion Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. At Intertek, we exercise our spirit of innovation, the passion of our people and our unmatched customer commitment to realize our purpose of making the world an ever better, safer, and more sustainable place for all. Learn more about Our History and What We Do .

What we have to offer:
When Working with Intertek , you can expect salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, 401(k) with company match, tuition reimbursement and more.

Intertek is a drug-free workplace. As a condition of employment, all hires are required to pass a pre-employment drug test.

Intertek believes that Our People are our strongest tool for success. We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or gender identity.

For individuals with disabilities who would like to request an accommodation, or who need assistance applying, please email hr.eeoc@intertek.com or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.

This posting is intended for candidates interested in future opportunities with Intertek. Applicants that meet the basic qualifications will be invited to apply for consideration for upcoming open positions. Please also continue to apply for any posted positions that you are interested in as well.

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CA-BAIntertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification (ATIC) solutions for our customers' operations and supply chains. Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life.