Scheduling Coordinator for Boone Supported living - Boone Supported Living LLC

Job description

Boone Supported Living is dedicated to serving the needs of people with developmental disabilities. Because we recognize that many of the people that come to us have multiple needs, our staff members include a Registered Nurse consultant, Developmental Trainers, and Qualified Developmental Disabilities Professionals.

More importantly, we at Boone Supported Living work hard to select staff members of good character, who will help us carry out our company's mission.

GUIDING PRINCIPLES

• Lead with humility and professionalism.
• See Something. Hear Something. DO Something!
• Communicate. Communicate. Communicate.

KEY RESULTS AREAS

• Staff Scheduling: 80% of responsibilities reside in this single function. Effectively and proactively managing work schedules for 80-100 Direct Support Professionals (DSPs). Measured by low overtime usage and high employee satisfaction scores.
• Office Reception & Administration: Primarily responsible for the office experience with inbound phone and in-person traffic. Also manages the distribution of office mail, faxes, DocuSign envelope and general office voicemails. Measured by overall office efficiency.

JOB DUTIES

Staff Scheduling

• Responsible for scheduling 80-100 Direct Support Professionals (DSPs) on a weekly basis, which includes part-time supports and Emergency Staffing services
• Creative thinker who can problem solve a wide range of staffing challenges. Has multiple contingency plans in place
• Proactive staff engagement through clear and precise communications where they feel informed and respected
• Responsible for finding solutions to time-off requests, resignations, no-shows, new hire training, holiday challenges and more
• Carries on-call phone and responds to after hours calls as needed within a multi-person rotation
• Reconcile time off requests to timesheet submissions
• Prepares weekly OT report for management

Office Reception and Administration

• Assures that there is adequate coverage of the office during regular business hours and coordinates phone responsibilities when away from the reception desk for business reasons
• Provide a prompt, warm, and welcoming environment for inbound calls and foot traffic to the office for all visitors
• Process office mail, faxes, DocuSign envelopes, general office voicemail box and more

MEETINGS

• Meet with the manager to review questions and get updates, weekly.
• Attend meetings with HR Manager, Scheduling Manager, Training Coordinator, and COO to review onboarding/offboarding process, statistics, opportunities, etc., monthly (or as needed).
• Attend Leadership team meetings, weekly.
• Attend other meetings, as needed.

JOB REQUIREMENTS:

• Associates Degree
• 2-years' experience in staff scheduling, human resources, or related fields

Job Type: Full-time