Scheduling Coordinator II, Mental Health - Ellis Medicine

The Scheduling Coordinator II is responsible for the coordination of business office activity. This position involves knowledge of all computer software programs, which are utilized in daily operations. The Scheduling Coordinator II may be called upon to perform registration and check out in addition to scheduling. Responsible for performing staff training and when needed, supervision of above functions. The Scheduling Coordinator II should also be prepared to work on special assignments as requested by the Intake Coordinator and keep manager up to date with daily occurrences in the office. Scheduling Coordinator II will be responsible for activities such as preauthorization, Participate in Quality Measures and Coordinate Referrals. Responsible for any other additional duties assigned by the Intake Coordinator or leadership team.

EDUCATION AND EXPERIENCE REQUIREMENTS:

High School diploma required or equivalent required.

A minimum of two (2) years of experience in an office setting

Associate degree in a Healthcare Discipline or related field with 3-5 years of experience in a healthcare or a mental health setting is preferred.

Excellent communication skills and ability to interact with a variety of people including hospital administration, staff, and physicians

Customer service-oriented attitude and behavior.

PHYSICAL REQUIREMENTS:

The position is located indoors under normal working conditions. Should be able to push/pull 25 lbs., lift/move 15 lbs. from floor to table, be able to perform moderately difficult manual manipulations such as using a keyboard, writing, and filing for extended periods of time, must be able to perform tasks which require hand-eye coordination such as data entry, typing and using photocopiers. Mobility requirements may include the ability to sit at a computer terminal or workstation for a prolonged period in addition to being able to squat, stand and walk for a reasonable length of time and distance.

RESPONSIBILITIES OF THE POSITION:

• Scheduling of appointments for the practice.
• Check in/ Check out registration
• Maintain flow of the front desk
• Scan/Preload into EMR.
• Screening patients/visitors for COVID symptoms and temperature.
• Prepping all encounters including obtaining and scanning records as needed.
• Receiving and documenting within the EMR all messages.
• Obtaining and delivering daily mail.
• Maintains majority of scanning of documents into EMR.
• Maintains both incoming and outgoing electronic referrals.
• Assisting clinical staff in obtaining records as needed.
• Sends No-show letters and documents in EMR
• Excellent person-to-person skills: listening, speaking, and interacting styles that are friendly, courteous, and appropriate in a variety of settings.
• Positive attitude: ability to maintain and communicate an optimistic state of mind.
• Ability to manage multiple tasks and receive work direction from multiple people.
• Demonstrates ability to work with confidential information and to maintain strict confidentiality is essential.
• Excellent communication with the patients, physician’s, staff, other offices, and other hospital departments while maintaining high degree of professionalism and positive customer relations is vital. Delivers excellent customer service to all.
• Goals include optimizing all schedules and appointments of all modalities, meeting department objectives.
• Accuracy of patient registration, verification of demographics, insurance, and financial information.
• Coordination of referrals both internally and externally.
• Required to cross train and support all programs and other duties assigned to them when needed.
• Plays an integral role in the intake team, working with the Intake Coordinator, Social Work Supervisors, and administration to streamline the intake/referral process.
• Completes any other duties as assigned by Intake Coordinator, Social Work Supervisors, and Administration.

Ellis Medicine is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex/gender, age, national origin, disability, genetic information, predisposition or carrier status, military or veteran status, prior arrest, or conviction record, marital or familial status, sexual orientation, transgender status, gender identity, gender expression, reproductive health decisions, or domestic violence victim status.

Salary Range:$15.84-$22.96/hour Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

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