Scheduling Coordinator II: Urology - Boston Children's Hospital

This role is Monday through Friday, from 8:30 AM to 5:00 PM, with the option for hybrid work 1-2 days per week, depending on operational needs.

Schedule: 8:30-5pm  

The Scheduling Coordinator II will be responsible for:

• Scheduling appointments/procedures across the enterprise in multiple areas, coordinating with the providers, locations, and families, following department scheduling guidelines.
• Responding to patient’s concerns and needs, offering possible appointment options such as location and time.
• Entering appropriate information in hospital IT systems and coordinating care with interpreter services, when necessary.
• Having in-depth knowledge of at least one area/modality and acting as a resource for that area/modality.
• Collecting, verifying, recording and processing patient demographics, insurance/payment and referral information required for patient appointments in accordance with HIPAA approved procedures.
• Entering the correct CPT codes to describe examinations and ICD-9/10 codes to facilitate the authorization process. Running reports as needed.
• Screening patients for potential contraindications for examination and/or location according to area needs, escalating questions and issues appropriately.
• Answering, screening and routing telephone calls in a courteous and respectful manner following departmental guidelines.
•  Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assistance within the scope of knowledge and authority.
• Creating registration and performing check-in for patients in EPIC. Performing responsibilities of the receptionist in the area, assuring that patients are being greeted in a timely manner and monitoring the activities in the waiting room.
• Working with others to promote and encourage each person’s contribution on the interdisciplinary team toward achieving optimal patient goals and outcomes. Providing exceptional care, exceptional service.
• Should be able to work independently with some supervision.

To qualify, you must have:

• High School Diploma / GED required.
• 1 year of healthcare administration experience required; previous experience working with health insurance/prior authorizations preferred
• Analytical skills and judgment to interpret data and take appropriate action in circumstances and situations that vary. Contributes to a supportive team environment within and between other departments and organizations.
• Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
• Strong attention to details, commitment to excellence, strong planning and organizational skills, using time efficiently, and prioritizing and coordinating tasks appropriately.

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.