Scheduling Manager- Fremont, CA - Compass Group, North America

Canteen

Salary: 70K-75K


Other Forms of Compensation: Bonus Incentive





Growth. Opportunity. Excellence.



Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.



Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.



Come grow with us. We are Canteen.





We are hiring immediately for a Customer Service Scheduling Manager. This position is based in our Fremont, CA location, but will also work out of our San Leandro, CA location as needed. Please note hours may vary and some overtime is required. This position supports all client-related managerial staff for the unit, focuses on client account health, and will be responsible for a variety of analytical and administrative duties.





Essential Duties and Responsibilities:



• Primarily oversee scheduling for assigned accounts and service vertical.

• Coordinate and/or own needed changes to products and equipment.

• Reviews account and product records to ensure completeness, accuracy, and timeliness.

• Shared responsibility and support for account retention and growth, along with client-facing field employees such as route drivers.

• Complete various data entry, record retention, and support documentation as required.

• Create and own processes surrounding product and account reporting with a special emphasis on scheduling.

• Jointly responsible for creating, organizing, and executing account and product processes.

• Position will interact with clients; professionalism and courtesy is required.

• General system reporting, record-keeping, and auditing as assigned.

• Maintain compliance with company and legal standards.

• Performs other duties as assigned.




 




Job Summary



We are hiring immediately for a Customer Service Scheduling Manager. This position is based in our Fremont, CA location, but will also work out of our San Leandro, CA location as needed. Please note hours may vary and some overtime is required. This position supports all client-related managerial staff for the unit, focuses on client account health, and will be responsible for a variety of analytical and administrative duties.





Preferred Qualifications:



+ A Bachelor’s degree is preferred; two year College degree or the equivalent combination of education and experience is acceptable


+ 3 years driving experience required.


+ Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record.


+ Preferred 1-2 years’ experience in a customer service position, or a minimum of 1 year of related experience.


+ Route management, retail and merchandising experience is preferred


+ Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.).


+ Food & beverage experience


+ Excellent communication skills required


+ Must be able to travel to client sites


+ Must be passionate about providing world class service to our clients and customers


+ Must be able to lift 50 lbs. on a consistent basis.






Apply to Canteen today!


Canteen is a member of Compass Group USA


Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)





Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.



Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.



Applications are accepted on an ongoing basis.



Canteen maintains a drug-free workplace.



Associates at Canteen are offered many fantastic benefits.



+ Medical


+ Dental


+ Vision


+ Life Insurance/ AD


+ Disability Insurance


+ Retirement Plan


+ Paid Time Off


+ Holiday Time Off (varies by site/state)


+ Associate Shopping Program


+ Health and Wellness Programs


+ Discount Marketplace


+ Identity Theft Protection


+ Pet Insurance


+ Commuter Benefits


+ Employee Assistance Program


+ Flexible Spending Accounts (FSAs)



Req ID: 1347965


Canteen


ISAAC Warren SMITH