Scheduling Specialist (Established Patients) - **HYBRID** - Maine Health

This position has a hybrid work option. Up to two shifts per week may be performed remotely after the training period has concluded (roughly three months long) and so long as performance expectations are maintained.

MaineHealth Cardiology is actively recruiting a candidate who is looking for a hybrid (semi-remote) work schedule. This is a scheduling specialist role serving our established patient community. The position is responsible for one to two shifts per week, remotely staffing our virtual phone operator system for inbound patient calls. This position is responsible for scheduling diagnostic testing visits, wound checks, hospital follow-ups, and other specialized visits. Candidates who have two years or more of medical office experience would be preferred. EPIC experience is a plus for any applicant.

Position Summary

Position is responsible for performing appointment scheduling for a high-volume multi-physician specialty care practice, including coordination of surgeries, and/or surgical procedures at multiple locations.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. 1. Education: High school graduate or equivalent preferred.
   2. License/Certifications: N/A
   3. Experience: N/A
   4. Knowledge and skills in using office equipment.
   5. Knowledge of customer service concepts and techniques.
   6. Excellent organizational skills with the ability to accomplish multiple tasks and have the flexibility to meet changing demands on a daily basis.
   7. Excellent communication and interpersonal skills with the ability to communicate clearly in person and on the phone.
   8. Excellent customer service skills.
   9. Strong computer skills.
   10. Ability to read, understand and follow oral and written instructions.
   11. Ability to maintain confidentiality.
   12. Ability to work independently and as a team member with minimal direct supervision.
   13. Ability to maintain a professional manner even under stressful situations.

Additional Information

With a career at any of the MaineHealth locations across Maine and New Hampshire, you will be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you are looking to build a career in a place where people help one another deliver best-in-class care, apply today.