Scheduling Specialist - Central Point Partners

PURPOSE OF POSITION:

The Scheduling Specialist's primary role is to provide end-to-end scheduling execution for all Client internal/external customers, ensuring a best-in-class customer service experience. The Scheduling Specialist coordinates the administration of regulatory and operator training requirements between Client and its customers and clients.

TASKS AND RESPONSIBILITIES: The following duties are essential to the successful and satisfactory performance of this job. Other duties may be assigned

• • Acts as the primary liaison and manages the customer/client scheduling process in accordance with operational procedures, specific training needs, and requirements that may impact schedule modifications

• • Communicates continuously with customers/clients, Scheduling Lead/Manager, and applicable cross-functional partners to ensure timely coordination of information and accuracy of schedule

• • Understand and adhere to regulatory requirements, including country specific guidance, and verifies training objectives and documentation

• • Collaborates closely with Client Services team – including supplemental and/or back-up support as needed – to enrich the interactive success of the Customer Support department

• • Familiarity with Client's suite of products and services to offer customers additional training, when available

• • Assess, organize, plan and assign resources to customer training events, instructor training and qualifications

• • Perform other related activities as assigned or requested

REQUIRED AND PREFERRED QUALIFICATIONS:

Education

Bachelor's degree preferred or one (1) – two (2) years' related experience and/or training; or equivalent combination of education and experience

Work Experience

• One (1) – two (2) years' experience in related field such as customer service, client experience, account management, scheduling, hospitality, healthcare administration, logistics coordination.

KNOWLEDGE, SKILLS, ABILITIES:

• • Excellent customer service skills

• • Excellent verbal and written communication skills

• • Excellent time management skills with the ability to prioritize and/or pivot tasks in a fast-paced environment and 24/7 operation

• • Uses critical thinking to identify and optimize matrixed scheduling solutions

• • Demonstrated flexibility to interact with a variety of internal customers and external clients

• • Flexibility in working schedule and responsive support to client needs or changes

• • Proficient with Microsoft Office suite or related software, in particular Excel, Word, PowerPoint and Outlook

#LI-DD1