Scheduling and Staffing Coordinator - SYNERGY HomeCare of Northwest Dallas

Scheduling Coordinator

(M-F, 9am-5pm with one hour lunch break; rotational on-call duties)

Overview:

The Scheduling Coordinator is responsible for (1) ensuring that client care schedules are up to date and staffed in order to ensure that clients are receiving the highest level of support services and continuity of care, (2) ensuring effective management of caregivers, and (3) maintaining adequate supply of caregivers by continually recruiting and hiring.

The position reports directly to the Operations Manager and has a dotted line relationship to the President of the organization. This position entails applying initiative in day-to-day operations including participating in new client development programs.

Primary Areas of Responsibilities:

• • Scheduling-related activities
  • Phone in-takes
  •  Recruiting, on-boarding and training new-hires
  • Establishing trust, credibility and positive working relationships with caregivers, clients and client families through timely and reliable communications by phone, text and emails

Essential Duties and Responsibilities:

• • Regular communication with caregivers, clients, and client familiesS
  • chedules shifts and hours by matching caregiver qualifications and availability to client’s needs
  • Monitoring a daily visit list to be sure all caregiver shifts are completed for our clients
  • Communicates new assignments and/or schedule changes to caregivers and clients
  • Managing caregivers in all aspects of their day-to-day job duties and responsibilities
  • Managing all aspects of recruiting, hiring, onboarding and training of caregivers, with the goal of always maintaining an adequate supply of caregivers deployable within service area
  • Assists with processing data necessary to initiate accurate payroll and billing processes
  • Participates in on-call rotation as assigned.
  • General administrative/office tasks
  • Participates in new client acquisition programs
  • Works with others to assist in resolution of issues
  • Weekly reporting of accountabilities

If you would like to join our outstanding team at SYNERGY HomeCare, apply today!

manizashaikh@synergyhomecare.com