School Bus Dispatcher (PM) - Full Time - Drivergent

School Bus Dispatcher (PM) – $25/hour – Full Time - Immediate Hiring

Drivergent Transportation is a Metro Detroit school transportation company looking for motivated, customer-focused individuals who want to join our team transporting students.

As a School Bus Dispatcher for Drivergent Transportation, you will be on the educational front lines and it will be your responsibility to dispatch all vehicles and drivers, ensure on-time performance of all services and monitoring staff performance to ensure we exceed customer expectations.  Successful dispatchers put safety first, are reliable, can succeed in a changing environment and are ready to work!

Drivergent has over 14 years of transportation experience, so we know how to support our drivers to ensure we have a winning team!  Active leadership support help to create a positive work environment you’ll enjoy and feel rewarded for your hard work and dedication!

IMMEDIATE OPENINGS AVAILABLE!  APPLY TODAY!  Learn more at:  Drivergent.com

Location

• Headquarters (Fraser, MI)

Compensation & Benefits

• Up to $25.00/hour
• Full-Time
• Paid Overtime
• Paid Time Off (PTO)
• Health Benefits – after 30 days
  • Medical, Dental and Vision
• Aflac Supplemental
• 401k Retirement with company-match

Available Positions

• Approx. 8-hour daily weekday PM shift (typically 11:30 am to 8:00 pm)
• Occasional Saturday hours
• Full-Time schedules
• MUST be reliable, and capable of working a partially flexible schedule

General Responsibilities

• Directs and monitors daily assignments; schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work.
• Ensures direct and indirect daily activities of drivers and bus assistants are assigned and accomplished on-time.
• Communicates all relevant details of driving assignments to drivers to ensure proper execution.
• Assist drivers with routing directions and directs them to perform special services when required.
• Counsels and coaches’ drivers and attendants
• Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for part-time staff for violations of company policies.
• Handles telephone and radio calls
• Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route.
• Notifies District and building personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.
• Serves as primary communication liaison with major contracted customer
• May handle charter reservations, billing, or driver payroll
• Provides solutions to drop-off and pick-up problems
• Handle back-up driver duties or perform miscellaneous clerical duties as needed
• Completes assignment of special projects
• Assists with supervision of day-to-day operations
• Maintains route documentation and records (relevant contract requirements, school information, student data, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements.
• Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.
• Maintains high compliance to dispatch standard operating procedures.
• Handles customer concerns and requests for information in an expeditious and professional manner.
• Escalates unresolved issues to management as appropriate.
• Other duties as assigned

Job Requirements

• Undergo pre-employment and random drug testing per DOT regulations
• Have and maintain eligible driving record per all applicable client district policies and state/federal laws
• Must pass State and Federal Criminal Background Check per MDE regulations and Client District policies
• Ability to pass DOT physical requirements and obtain valid DOT medical card
• Must obtain and maintain a valid Michigan Commercial Driver’s License (B) with valid P and S endorsements
• Ability to take and pass Continuing Education Class (Advanced School Bus Driver Training) every 2 years
• Ability to tolerate stressful situations
• Able to understand and have empathy for children and persons with disability
• Extensive knowledge of traffic rules and regulations
• Strong communication and interpersonal skills
• Ability to operate and navigate a full-size or special-need school bus
• Ability to effectively operate a GPS
• Basic knowledge of Metro Detroit area
• Ability to work outside in various climates and weather conditions
• Must practice defensive driving at all times and avoid vehicular and industrial accidents by practicing safe driving and work habits.
• Compliance with all applicable federal, state, county, district, and contract specific Driver requirements.

Basic Qualifications

• High school diploma or GED
• Knowledge of surrounding geographic area to ensure effective and efficient routing. Ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching.
• Ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment (interpersonal & telephone skills).
• Ability to read and interpret documents and instructions from customers and other team members
• Ability to perform work activities requiring cooperation and instruction
• Ability to function in a fast-paced environment, under substantial pressure
• Ability to work within the appropriate level of independence
• Ability to problem solve
• Ability to operate two-way and emergency radio systems
• Ability to use office machines (fax, scanner, copier, zip drive, telephone system)
• Ability to use Microsoft Office Program and computerized routing software.
• Ability to work independently
• Ability to read road and street maps
• Ability to keep organized and accurate records relating to overall dispatch and routing responsibilities
• Bi-lingual abilities a plus

Preferred Qualifications

• Previous dispatch experience is preferred
• Secondary school degree
• Holds high ethical standards at all times
• Proven track record of reliability
• Prior professional driving experience 
• Self-motivated and able to work in a self-directed environment with an upbeat attitude

We are an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, national origin, race, color, disability, religious beliefs, or sexual orientation.

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