Sea Customer Care Specialist - Abacus Solution Group
Media, PA 19065
About the Job
Responsibilities:
- Coordinates with shippers, truckers. Steamship lines, customs brokers for import of
shipments - Complete the import process including correct equipment settings, booking, routing and document preparation
- Ensure all aspects of each shipment are in compliance with established SOP requirements
- Maintaining communications with customers, customs brokers, carriers and internal overseas offices to choose proper routing
- Negotiate cost-effective rates with service providers to ensure maximum profitability
- Participate in quotes for overseas offices and local sales reps as requested
Skills:
- Minimum 2 years of experience in a similar position
- Proficient with MS Office platforms
- Good communication skills both verbal and written
- Multitasking
- Good intrapersonal skills
- Excellent customer service and problem-solving skills
- Critical thinking
- Self-starter
Source : Abacus Solution Group