Seasonal Customer Experience Team Member at Vaco, LLC
Jacksonville Beach, FL
About the Job
Vaco is staffing for seasonal customer service professionals who are outgoing and love helping people via phone and chat
These roles are for a fun and positive retail company at their corporate location in Jacksonville Beach, FL and are full time, onsite with normal day hours, Monday-Thursday and shorter days on Fridays with room for overtime when needed with biweekly pay and you receive detailed training that is paid, as well
Fun Facts:
-Fridays are short hours (end time 3:30) unless volume is high and the need is to work a normal full day.
-Even though seasonal due to high volume orders: You are off on Thanksgiving Day, Christmas Day, and New Years Day.
-Employee Discount is given
-Dress is casual within reason (no yoga pants, crop tops, etc.)
Position Overview:
Reports to: Director of Customer Voice and Experience
Department: Customer Experience Call Center
Job Purpose
The Customer Experience Team Member is to deliver happiness and extraordinary experiences to our internal and external customers
This position is responsible for managing our B2C phone orders, approved ticket categories, and any additional responsibilities.
Duties and ResponsibilitiesManage incoming tickets (tickets relating to damages, shortages, store location inquiries) and provide solutions to ensure awesome customer experiences using scripts, macros, and training policies
Manage credits, reshipments, and other needed tasks to ensure awesome customer experiences
Establish and maintain positive relationships with retail customers by accurately assessing needs and providing accurate information in a timely fashion
Complete work assignments within assigned deadlines on time and with minimal errors to ensure awesome customer experiences
Identify and analyze facts, weigh options and risks, and determine course of action to exceed the expectations of our customers while keeping the companies mission and core values in mind
Conduct both verbal and professionally written communication in an effective, appropriate, positive, and informative manner in order to ensure awesome customer experiences
Complete additional job duties as assigned
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job
They are not intended to be an exhaustive list of all the duties and responsibilities that the incumbent may be expected or asked to perform.
Qualifications1+ years in retail or customer experience required, preferable in a retail/wholesale environment
High school diploma, or equivalent required
Attention to detail with exceptional time management skills a must
Knowledge of computer systems and software used in functional area
Ability to work effectively as a team player
Ability to work in a fast-paced, quickly changing, energetic environment
Knowledge/Skills/AbilitiesTeam Orientation & Interpersonal – highly motivated, passionate, and creative team-player with ability to lead and develop collaborative relationships with all levels
Communication – Excellent communication skills both verbal & written
Customer Service – able to personally provide & inspire the highest level of service and experiences to our internal and external customers
Analytical Problem-Solving & Decision Making – able to research, analyze, identify viable options, draw sound conclusions, present findings, and make thoughtful recommendations considering overall risk, and short-term and long-term impact
Adaptability to Change – able to be flexible and supportive, react swiftly to and able to positively and proactively assimilate change in rapid growth environment
Organization & Time Management – able to work independently with minimal supervision, to complete actions within established deadlines, handling multiple priorities with strong attention to detail
Results oriented and data driven
Systems & Software – intermediate to advanced level knowledge of Microsoft Office software applications’
Working Conditions
Work primarily in a climate-controlled environment with minimal safety/health hazard potential
Sedentary, sitting, walking, occasional lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and computer use
May be required to work some weekends or evening hours
Physical RequirementsSkill Requirements: (X = Required for job)XTyping/computer keyboardXVerbal communicationXUtilize computer software (specified above)XWritten communicationXRetrieve and compile information Public speaking/group presentationsXMaintain records/logsXResearch, analyze and interpret informationXVerify data and informationXInvestigate, evaluate, recommend actionXOrganize and prioritize information/tasks Leadership and supervisory, managing peopleXOperate office equipmentXBasic mathematical concepts (e.g
add, subtract) Advanced mathematical concepts (fractions, decimals, ratios, percentages, graphs) Abstract mathematical concepts (interpolation, inference, frequency, reliability, formulas, equations, statistics)Physical Requirements: (X = Required for job)XSitting for extended periods Lifting/carrying up to 20 pounds various items Standing for extended periods Lifting/carrying more than 20 pounds various itemsXExtended periods viewing computer screenXRepetitive Motions Walking Pushing/PullingXReading Bending/StoopingXSpeaking Reaching/GraspingXHearingXWriting Other (List): Other (List):Hazards: (X = Required for job)XNormal office environment Electrical currentRemote & Hybrid Arrangement: (X = Remote eligibility granted) Opportunity for fully remote workXOpportunity for hybrid arrangementVaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals
As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations
If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact
Vaco also wants all applicants to know their rights that workplace discrimination is illegal
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity
You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications
You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application
In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies
California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
Virginia residents may access our state specific policies here.
Residents of all other states may access our policies here
Canadian residents may access our policies in English here and in French here.
Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
the individual’s skill sets, experience and training;
licensure and certification requirements;
office location and other geographic considerations;
other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure
The individual may also be eligible for discretionary bonuses.
These roles are for a fun and positive retail company at their corporate location in Jacksonville Beach, FL and are full time, onsite with normal day hours, Monday-Thursday and shorter days on Fridays with room for overtime when needed with biweekly pay and you receive detailed training that is paid, as well
Fun Facts:
-Fridays are short hours (end time 3:30) unless volume is high and the need is to work a normal full day.
-Even though seasonal due to high volume orders: You are off on Thanksgiving Day, Christmas Day, and New Years Day.
-Employee Discount is given
-Dress is casual within reason (no yoga pants, crop tops, etc.)
Position Overview:
Reports to: Director of Customer Voice and Experience
Department: Customer Experience Call Center
Job Purpose
The Customer Experience Team Member is to deliver happiness and extraordinary experiences to our internal and external customers
This position is responsible for managing our B2C phone orders, approved ticket categories, and any additional responsibilities.
Duties and ResponsibilitiesManage incoming tickets (tickets relating to damages, shortages, store location inquiries) and provide solutions to ensure awesome customer experiences using scripts, macros, and training policies
Manage credits, reshipments, and other needed tasks to ensure awesome customer experiences
Establish and maintain positive relationships with retail customers by accurately assessing needs and providing accurate information in a timely fashion
Complete work assignments within assigned deadlines on time and with minimal errors to ensure awesome customer experiences
Identify and analyze facts, weigh options and risks, and determine course of action to exceed the expectations of our customers while keeping the companies mission and core values in mind
Conduct both verbal and professionally written communication in an effective, appropriate, positive, and informative manner in order to ensure awesome customer experiences
Complete additional job duties as assigned
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job
They are not intended to be an exhaustive list of all the duties and responsibilities that the incumbent may be expected or asked to perform.
Qualifications1+ years in retail or customer experience required, preferable in a retail/wholesale environment
High school diploma, or equivalent required
Attention to detail with exceptional time management skills a must
Knowledge of computer systems and software used in functional area
Ability to work effectively as a team player
Ability to work in a fast-paced, quickly changing, energetic environment
Knowledge/Skills/AbilitiesTeam Orientation & Interpersonal – highly motivated, passionate, and creative team-player with ability to lead and develop collaborative relationships with all levels
Communication – Excellent communication skills both verbal & written
Customer Service – able to personally provide & inspire the highest level of service and experiences to our internal and external customers
Analytical Problem-Solving & Decision Making – able to research, analyze, identify viable options, draw sound conclusions, present findings, and make thoughtful recommendations considering overall risk, and short-term and long-term impact
Adaptability to Change – able to be flexible and supportive, react swiftly to and able to positively and proactively assimilate change in rapid growth environment
Organization & Time Management – able to work independently with minimal supervision, to complete actions within established deadlines, handling multiple priorities with strong attention to detail
Results oriented and data driven
Systems & Software – intermediate to advanced level knowledge of Microsoft Office software applications’
Working Conditions
Work primarily in a climate-controlled environment with minimal safety/health hazard potential
Sedentary, sitting, walking, occasional lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and computer use
May be required to work some weekends or evening hours
Physical RequirementsSkill Requirements: (X = Required for job)XTyping/computer keyboardXVerbal communicationXUtilize computer software (specified above)XWritten communicationXRetrieve and compile information Public speaking/group presentationsXMaintain records/logsXResearch, analyze and interpret informationXVerify data and informationXInvestigate, evaluate, recommend actionXOrganize and prioritize information/tasks Leadership and supervisory, managing peopleXOperate office equipmentXBasic mathematical concepts (e.g
add, subtract) Advanced mathematical concepts (fractions, decimals, ratios, percentages, graphs) Abstract mathematical concepts (interpolation, inference, frequency, reliability, formulas, equations, statistics)Physical Requirements: (X = Required for job)XSitting for extended periods Lifting/carrying up to 20 pounds various items Standing for extended periods Lifting/carrying more than 20 pounds various itemsXExtended periods viewing computer screenXRepetitive Motions Walking Pushing/PullingXReading Bending/StoopingXSpeaking Reaching/GraspingXHearingXWriting Other (List): Other (List):Hazards: (X = Required for job)XNormal office environment Electrical currentRemote & Hybrid Arrangement: (X = Remote eligibility granted) Opportunity for fully remote workXOpportunity for hybrid arrangementVaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals
As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations
If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact
HR@vaco.com
.Vaco also wants all applicants to know their rights that workplace discrimination is illegal
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity
You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications
You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application
In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies
California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
Virginia residents may access our state specific policies here.
Residents of all other states may access our policies here
Canadian residents may access our policies in English here and in French here.
Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
the individual’s skill sets, experience and training;
licensure and certification requirements;
office location and other geographic considerations;
other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure
The individual may also be eligible for discretionary bonuses.
