Seasonal Housekeeping Manager - Seward, Alaska - Hotel Edgewater

Seasonal Housekeeping Manager 

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Expected Work Dates: April 15th - September 15th

Overview

Oversees and is responsible for the daily operations of the Housekeeping and Laundry departments.  Oversees and is responsible for the cleanliness of linen, housekeeping areas, guest rooms and public guest areas. 

Supervises Housekeepers, and Rooms Inspectors, Housepersons, and Laundry Attendants

Responsibilities  

• All associates must provide excellent customer service to our guests 
• Associates must treat each other with courtesy and respect 
• While working associates must follow all company policies and procedures 
• Associates must obey all state and federal laws 
• Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 
• It is imperative to be on time and ready for work at the start of the assigned shift 

Duties 

• Provide excellent customer service to customers and other team members 
• Work with all staff to provide prompt service and customer satisfaction 
• Handle comments, complaints and concerns with a high level of efficiency and in the best interest of the guest 
• Work closely with all other departments to ensure overall guest satisfaction 
• Ensure that guests’ special needs are met 
• Works closely and facilitates information to the Front Desk Staff to assure that guest needs and information are communicated effectively 
• Display effective communication skills and a high sense of integrity 
• Work closely and communicate effectively with all hotel departments 
• Keep work areas clean, neat and organized 
• Available as the on-sight contact for guest complaints, concerns and assistance 
• Provide direction and leadership to the Housekeeping and Laundry staff 
• Train staff and implement procedures/incentives to ensure high level of customer service and efficiency, Set goals for the department 
• Possess the knowledge and ability to cover all positions for training purposes and in the event of an unexpected absence 
• Evaluate, develop and maintain written policy and procedures 
• Maintain safety and security measures within the department for guests, associates and the property 
• Attend Rooms Division as well as lodge/hotel Manager meetings 
• Organize staff meetings and increase associate moral 
• Actively hire based on department needs, prepare and administer associate evaluations, and conduct disciplinary actions as needed 
• Assist with associate problems or concerns through active listening 
• Ensure proper hiring, firing and daily labor meet State and Federal regulations 
• Implement change where needed for optimum service and profitability 
• Monitor, manage and report status of expenses, inventory and labor as outlined in budget forecasts 
• Prepare schedules and payroll 
• Responsible for the planning, organization, development and direction of the overall operation of the Housekeeping Department in accordance with any federal, state and local standards to ensure that the highest of quality accommodations are provided and maintained at all times 
• With daily attention to the occupancy level, ensure that lodge guest rooms are cleaned and available by check-in 
• Inventory control and place orders, Assist with the Budget, Actively work to find the best product for the best price 
• Ensure that a percentage of the staff is trained in Haz-Mat cleanup and MSDS 
• Other duties as assigned 

Requirements 

• Experience working in the tourism/hospitality industry 
• Must have a minimum of 3-5 years of Housekeeping Management experience 
• Manager or supervisor experience 
• Strong planning and forecasting skills 
• Possess strong people skills to include strong supervisory skills 
• Possess strong leadership skills to manage and train staff appropriately in hospitality 
• Possess time management skills with the ability to handle multiple tasks and work efficiently under pressure 
• Familiarity with basic laundry equipment 
• Be an assertive, confident decision maker and problem solver 
• The ability to work independently as well as part of a team, with various personalities and cultures, and with a positive attitude 
• Self-motivated, detail oriented and a positive customer service attitude 
• Possess time management skills with the ability to multi-task and work efficiently under pressure 
• Ability to communicate effectively with coworkers and guests 
• Ability to stand 8 hours, Work approximately 40-48 hours per week 
• Willing to work long hours, various shifts, split shifts, and on holidays and weekends 
• Able to make sound judgments and anticipate problems 
• Must  be knowledgeable and work safely with cleaning chemicals and techniques, Able to receive training in bio-hazard material clean-up 
• Ability to lift fifty pounds, bending, lifting, folding and stair climbing with or without reasonable accommodation 

NOTICE: 

The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times. Upon employment, all associates are required to fully comply with JL Hospitality Management rules and regulations for the safe and efficient operation of hotel facilities. 

JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.