Description

Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences.  

Your Role 

The Lead Selling Associate is responsible for driving sales, establishing and maintaining customer relationships by delivering superior customer service.  The Lead assists in the merchandising and maintenance of the floor and corresponding stockroom area. The Selling Lead also acts as a Manager on Duty and assists in leading the store’s daily operations. The Selling Lead is responsible for engaging and understanding what the customer is looking for in order to use their product knowledge to make recommendations to the customer.  The Selling Lead also acts as a product knowledge expert within their department. This position reports directly to the Assistant Store Manager or Assistant Store Manager, Merchandising. 

What You'll Do 

• Lead the selling effort to achieve department sales plan; communicate sales goals to team and follow up on progress
  
• Exhibit sales leadership
  
• Perform Manager on Duty responsibilities when scheduled, including overseeing total store operations, responding to customer service issues, prioritizing and delegating associate workload and responding to staffing concerns appropriately
  
• Support the onboarding process for new associates and deliver technical training in areas such as point of sale execution, new account acquisition, merchandising standards, vendor knowledge and customer service
  
• Objectively assess associate performance and provide feedback to management to address development opportunities
  
• Foster a positive work environment by delivering recognition
  
• Teach associates tools used to grow sales, including clientele books, clientele call campaigns, Sales Associate Email
  
• Support execution of weekly promotional signing changes and effectively communicate the current sales promotion to associates
  
• Assist customers in a timely, efficient and courteous manner delivering superior customer service. Utilize suggestive selling techniques and assist with merchandise selection and merchandise returns 
  
• Knowledge of the sales floor and product.  Able to articulate advantages, benefits and/or fits of various vendors with customers and associates
  
• Move and flow merchandise autonomously.  Maintain the floor according to company directed standards.  Maintain department area by size/vendor/silhouette/color/price and discounts
  
• Fulfill phone and online orders to support the omni-channel customer experience
  
• Communicate product in-stock needs to management as needed
  
• Perform other duties as required 

What You Bring 

• Lead Selling Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends and holidays.
• 3+ years of retail experience is preferred
• Must have excellent communication skills and be multitask oriented
• Must have strong organizational and problem solving skills
• Requires the ability to perform general math computations 
• Possess basic computer skills, ability to use cash register 
• Ability to operate photographic and video equipment
• Capable of performing some lifting of up to 25 pounds 

Qualifications