Seasonal Team Member - Chestnut Hill, MA at See's Candies

Work is Sweet!

'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in our recipe for success. See's Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service.
See's is a leader in the confectionary industry with over 250 retail shops across the USA. We are seeking friendly, enthusiastic individuals who are passionate about providing great customer service.

Job Description Summary:

This position is the face of See’s and is responsible for greeting customers, responding to questions, improving customer engagement with merchandise and providing excellent customer service. Shares opening and closing responsibility with Leadership to ensure the location is in-line with approved operational hours.

Job Description:

Key Responsibilities: 

• Assists the shop team to achieve seasonal goals with a focus on increasing shop sales.

• Follows See’s standard for excellent customer service by greeting customers as they enter the shops, offering and describing the sample, introducing product and/or promotions to the customer and offering an additional item to build the sale.

• Assists the shop team in maintaining an orderly appearance throughout the selling floor by complying with all Visual Merchandising guidelines.

• Maintains a basic understanding of product knowledge. Monitors pull dates to ensure product management guidelines are followed.

• Responsible for accurately ringing all transactions and ensuring all procedures related to cash handling, protection of See’s assets and banking are followed at all times.

• Ability to assist the Leadership team with inventory control.

• Complies with all communication and implementation of Company direction, policies and programs, including POS inventory compliance, in a positive manner.

• Follows See’s Loss Prevention Policies and communicates with Team Leader, Assistant Team Leader, and/or Area Coordinator regarding deviations from policies and/or procedures. Promotes open, positive communication.

• Follows assigned work schedule. Maintains regular and punctual attendance.

• Maintains integrity of individual timekeeping procedures.

• Assists Leadership team with the implementation of Safety Program guidelines. Perform daily exercises and reviews company provided safety topic. Helps identify safety hazards. Complies with Emergency Action Plan and hold-up procedures. Adheres to all Company Safety Program guidelines.

• Assists with general housekeeping, cleaning, sweeping, mopping and sanitation.

• Assists with checking in and putting away the product deliveries.

• Follows procedures for accurate and thorough opening and closing duties.

• Effectively communicates in a professional and positive manner.

• Other projects as assigned.

Minimum Qualifications:

• Previous experience in customer service and sales is preferred. 

• Ability to work in a fast-paced and dynamic retail environment. 

• One year experience in a Key Holder role with See’s Candies.

• Positive attitude and a passion for delivering exceptional customer service.

• Physical ability to carry out the essential functions of the job, including stocking shelves, ringing sales, standing, or walking the entire shift and lifting up to 25 pounds frequently.

• Proven ability to learn new technologies quickly and manage change efficiently, proactively, and in a positive manner.

• Physical ability to unload deliveries and prepare returns when the store closes at the end of the season.

• Flexibility in working hours, including weekends and holidays.

The pay rate for this position is$19.50 per hour.

See's is an EOE
See’s will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00).