Secretary II - NYU Langone Orthopedic Hospital *F/T 35 hrs per week, Monday - Friday 9:00AM - 5:00PM* - NYU Langone

NYU Langone Orthopedic Hospital at NYU Langone Health is one of the nation's leading orthopedic and rheumatologic, specialty hospitals dedicated to the prevention and treatment of musculoskeletal diseases. The hospital provides some of the most advanced orthopedic programs in the region for musculoskeletal disorders and the largest pediatric orthopedic program in New York City. The hospital is consistently ranked among the leading orthopedic centers nationwide by U.S. News and World Report. Our expert physicians combine extensive experience and research with the latest technology for bone and joint problems that affect patient's ability to function. We specialize in the following areas: Orthopedic Surgery, Rheumatology, Neurology, and Radiology. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge.Learn more aboutNYULangoneOrthopedic Hospital, and interact with us onLinkedIn,Glassdoor,Indeed,Facebook,Twitter,YouTubeandInstagram.

Position Summary:
We have an exciting opportunity to join our team as a Secretary II.

In this role, the successful candidate provides Secretarial support by performing general duties as described in job description under the supervision of Supervisor and/or Operations Manager.

Job Responsibilities:

• Responsible for patient check-in and check-out using EPIC/Cadence. Gathers all patient demographic related data and materials from patients and/or their representatives. Obtains insurance information (ID card, member/group #s, etc.), verifies insurance eligibility electronically, takes their picture and asks them to use Patient Secure. Obtains referrals, prior authorization for services and attach as needed. On subsequent visits, asks them to verify demographic info and makes any necessary edits. Collect and ask patients to sign patient related documents including HIPAA, MSPQ, ABN, etc. Follow up with patients and/or their representatives, physician offices, etc. to gather missing data and materials in order to complete the intake process, or refers to more senior level staff. Reviews all patient information, registration forms and additional documents to ensure that all information is complete and accurate.
• Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff. Maintains confidentiality on matters to which they are privileged.
• Schedules appointments for visits. Prepares the daily schedule. Obtains surgical coding and authorizations for all surgical procedures. Communicates professionally, effectively, and timely with all involved in surgical planning via email, telephone or Epic inbox. Utilizes appropriate sources and assembles data in accordance with instructions. Enters surgical information in Epic or scheduling database to generate case request. Coordinates pre admission testing date for surgery with Pre-admission Testing Office. Provides physicians & management with surgical case spreadsheets.
• Maintains and receives files for area. Maintains files in organized and up-to-date manner in order to facilitate their retrieval. Completes filing in accordance with departmental procedures. Sorts and distributes documents and forms for area section. Distributes materials according to content of communications and departmental procedures. Logs in materials with respect to time and data when applicable. Processes incoming and outgoing documents. Completes forms neatly. Secures appropriate signatures and forwards documents/forms to correct destination based on pertinent Medical Center procedures. Maintains copy for files. Faxes documents in accordance with departmental procedures.
• Maintains supplies and cleanliness of space, restocks supplies as needed. Notifies Supervisor of any shortage of supplies.
• May assist, provide guidance and/or train less senior staff with completing intake related duties.
• Prepares simple, routine memorandum letters, labels, routine manuscripts, correspondence and other documents as needed. Reviews work for accuracy and completeness. May maintain routine calendar, assist in basic preparing for conferences and the related duties.
• Provides reception assistance (i.e. greet patients, answer calls, requests for assistance are directed to proper individual, etc.). Screens telephone callers in pleasant and a professional manner; handles calls, take messages, or directs caller to appropriate person or area.
• Scan all necessary documents (insurance cards, lab requisitions, etc.) into the intake system.
• Call center services: Responsible for retrieving and responding to patient messages from voicemails and call center services.
• Refers patients who have questions regarding insurance coverage or are in need of counsel on financial matters based on established criteria (e.g., denial of electronic insurance eligibility, ABN questions/concerns, questions regarding insurance or pay-or restrictions, making payment, multiplan determinations, any and all issues/questions/concerns relating to financial matters) to the Business Office Associate.
• Maintains cooperative and professional relationships with physicians, nurses, and office & clinical staff.
• Types routine material such as forms and letters, envelopes, etc. Types materials neatly, accurately and according to instructions. Writes materials clearly and legibly.
• Meets specifications given by Supervisor(s), is attentive to details and adheres to pertinent hospital policies when scheduling. Allots sufficient time for each responsibility/activity, avoiding scheduling conflicts. Contacts appropriate individuals/organizations regarding arrangements and distributes pertinent materials when appropriate. Makes appointments promptly, maintains up-to-date calendars and reminds individuals of appointments as necessary.
• Effectively communicates and maintains relationships with others. Cooperates and communicates courteously, professionally, and effectively with all hospital staff (including physicians), visitors, patients, and their families. Maintains confidentiality of hospital related information. Pays careful attention to others in order to respond appropriately, answer questions, or obtain needed information. Communicates ideas, problems, suggestions, and messages in a timely and effective manner. Communicates clearly with supervisor(s), management, and peers as needed to clarify issues or exchange information. Maintains an awareness of hospital protocols and assists staff by responding to requests for information, concerning procedures (e.g. personnel, etc.) Adhere to all regulatory and compliance FOCUS trainings and in-services. Maintain knowledge of Epic updates.
• Demonstrates good judgment and decision-making. Demonstrates ability to exercise good independent judgment based on application of appropriate policy of procedure. Obtains and analyzes all pertinent information available in order to make most informed decision based on factual and objective data. Able to foresee a potential problem situation; intervenes, if appropriate or advises Supervisor(s) of situation.
• Demonstrates appropriate planning and time utilization: Demonstrates ability to recognize, establish, and attend to priorities. Strives to make good use of time during assigned shift through careful organization of daily tasks. Demonstrates adaptability by adjusting well to changes. Attend all staff meetings, in-services and other informative meetings.
• Attendance and Additional Performance Standards: Demonstrates reliability by maintaining a good attendance/punctuality record. Adheres to departmental guidelines regarding use of and proper notification in connection with time off. Number of incidents of Unscheduled Absence; Number of incidents of Lateness.
• Adheres to Employee Health requirements for an annual health assessment, including TB screening and proof of all required immunizations. Maintains a professional appearance; wears identification badge at all times while at the Medical Center.
• Sending out of lab specimens, if applicable to clinic.
• Retrieval of external medical records, if applicable to clinic.
• Performs other related duties as needed by providers and supervisors.

Minimum Qualifications:
High School diploma. Three (3) years of relevant medical clerical experience. Knowledge of medical terminology. Background in computer literacy preferred. Light, accurate keyboarding skills required. Excellent organizational, interpersonal and communications skills required.

Preferred Qualifications:
Medical Terminology; Diagnosis and Procedural coding, knowledge of insurance carrier authorization process.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Orthopedic Hospital at NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.

If you wish to view the NYU Langone Orthopedic Hospital at NYU Langone Health's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $52,665.64 - $57,748.01 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here