Security Agent - Wayfair

We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. We are looking for a talented Asset Protection Supervisor to join our Supply Chain Asset Protection Team. This is an incredible and unique opportunity to join a rapidly growing eCommerce company and to help build a department from the ground up – your professional home awaits you at Wayfair!

The Wayfair Security Officer will be responsible for the daily security operations of Wayfair for their assigned post at the  Cranbury campus locations. The position will provide support to applicable stakeholders in the event of an incident.  This individual will be part of a dynamic corporate security team whose mission is to provide world class support to our partners. The Security Officer will report to the Cranbury Campus Security Supervisor and advise on any developing issues.

Shift

• Schedule: 12:15 am -8:15 am

Benefits

• 401(k) with company match

• Wayfair company discount

• Growth opportunities (Conversions, Promotions, and more!)

• Dozens of discounts and perks with partners!

What You’ll Do 

• Greet all visitors/contractor/employees as they arrive, and offer assistance and guidance as necessary.
• Screen all visitors/contractors for purposeful reason to be on site prior to contacting Wayfair personnel.
• Monitor campus security by monitoring alarms, access control, CCTV and events that may impact Wayfair’s Cranbury campus operations and assets.
• Monitor site camera system looking for signs of loss or security breaches.   
• Respond to incidents or crisis events that occur or could potentially impact Wayfair’s operations.
• Perform key duties and be the key point of contact for first responders in the event of an emergency.
• When applicable, conduct daily security patrols of the building and report findings to their direct manager. 
• Ensure all exit doors are closed unless in use for business related purposes.
• Interact with employee population to create friendly presence on property.
• Report damage or unsafe conditions to site management immediately.
• Provide accurate account of patrol during and after the tour to include times, areas visited, irregularities, etc.
• Maintain detailed records of communications and events, including incident reporting and daily activity reporting.
• Perform clerical duties associated with driver and trailer management.
• Responsible for site-specific duties and tasks based on assignment, which may include customer service, loss prevention, retail security, lobby/visitor reception, service/freight elevator security, loading dock security, and/or a variety of other safety and security roles.
• Manage and handle sensitive incidents while maintaining the company’s and affected individual's confidentiality.
• Responsible for knowing all site-specific policies and procedures, and implementing emergency response activities as appropriate.
• Work in partnership with the Campus Global Security Manager on asset protection related initiatives and investigations.
• Work with site leadership to resolve security related issues. 
• Responsible for following all company procedures, maintaining acceptable attendance, and adhering to all grooming and customer service standards.

What You’ll Need

• Minimum high school diploma or equivalent required.
• Current or prior military experience, or college education in the security field desirable.
• Minimum 1-3 years of professional-level work experience preferred. Prior experience in the security industry, law enforcement, military, and/or customer service highly desired. Experience in scheduling, operations, or other functions of the security industry a plus.
• Experience with card access systems and CCTV systems a plus.
• May require a current state driver’s license, clean driving record,, and the ability to safely operate motor vehicle and/or bicycle if assigned to a position requiring operation of such.
• Ability to provide reliable transportation (or access public transportation) to consistently get to and from work on time is required.
• Ability to write effective, concise, and legible reports.
• Ability to walk and stand for prolonged periods of time.
• Demonstrated ability to be very customer service oriented, with the ability to professionally interact with all levels of individuals in a courteous manner, and to de-escalate situations before they become hostile or unsafe.
• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
• Professional, articulate, and able to use good independent judgment and discretion.
• Outstanding verbal and written communication skills required.
• Ability to successfully interact at all levels within the organization, including with clients, while functioning as a team player.