Security Field Operations Manager - 1st / 2nd Shift - Titan Security

Do you want to take the next step in your security or operations career?

Come to Titan Security Group, one of the fastest-growing privately-held security services providers in the Chicagoland area. We’re small enough that you can make a real impact, but big enough that we can provide security at iconic locations like Willis Tower and Millennium Park. Visit us at https://titan-security.com/careers/ to learn more!

We are hiring a Field Operations Manager to work as part of a team to support a select group of Titan Security accounts. The position will report to a Portfolio Manager or Director of Operations and is primarily responsible for the quality assurance and compliance functions of the team members assigned at their accounts.  MUST HAVE AT LEAST 2 YEARS OF MANAGERIAL EXPERIENCE TO BE CONSIDERED FOR THIS ROLE.

Must have availability to work both 1st and 2nd shifts for this position.

Responsibilities for Field Operations Managers include but are not limited to:
• Train team members in customer service, and complete quality assurance and compliance procedures and documentation
• Monitor and coach staff, including with attendance issues, disciplinary actions, and performance appraisal and documentation
• Support the HR department and Sr. Operations Manager in hiring, training, onboarding, and terminations
• Respond to any escalated security issues or emergency situations appropriately
• Compile and prepare reports and documents pertaining to incidents, personnel activities and account trends.
• Work a flexible schedule to meet the needs of the business which includes weekends.
• Other duties as assigned

Required Qualifications of Field Operations Managers:
• Must be at least 21 years of age.
• High School diploma or general education degree (GED)
• 2 years experience as a Security Lead and/or Supervisor, or related experience in a customer service industry, like retail or hospitality
• Able to acquire and maintain a valid Illinois Permanent Employee Registration Card (PERC), FOID card, and Driver’s license, including state accredited training requirements.
• Able to pass pre-employment drug screen and criminal background check.
• Able to read, write, speak, and understand English
• Able to meet physical essential functions of the job, which can include lifting 75+ lbs, completing foot patrols, walking up and down stairs, working in inclement weather
• Proficiency with Microsoft Office software

Preferred Qualifications of Field Operations Managers:
• Bi-lingual considered a plus.

Pay and Benefits for Field Operations Managers:
• $21.00 - $23.00 / hour based on experience
• Paid time off and paid holidays
• Medical and Dental insurance
• Opportunities for career growth and promotion
• Skills-enhancing training

EOE/M/F/D/V

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