Security Officer - Queens University of Charlotte

Summary: The Security Officer is a full-time benefits eligible position that is a member of Queens University’s Public Safety and Campus Police department and is responsible for ensuring security to Queens Sports Complex Athletic Facilities by conducting foot patrols and security checks, monitoring card access system for unauthorized users, responding quickly and appropriately to incidents, identifying and reporting hazards, assisting with special events and crowd control and completing accurate and thorough written reports.

The Security Officer reports to the officer in charge, up to the Chief of Police. This position is not exempt from provisions of the Fair Labor Standards Act (FLSA) and is eligible to earn overtime pay for hours worked above 40 in a single work week.

This position is considered a responsible employee for purposes of the university’s Sexual Misconduct Policy. As such, this position is required to report any incident of sexual misconduct or interpersonal violence to the university’s Title IX Coordinator when made aware of such.

Essential Duties and Responsibilities include:

• The nature of this position requires a physical presence and professional appearance during assigned shift.
• Protects and safeguards Queens University students, employees, and attendees to the Sports Complex from criminal and or potentially dangerous situations.
• Protects University property from theft and vandalism and assists Campus Police Officers in deterring criminal activity at the Sports Complex.
• Builds and natures strong rapport with Athletics Department employees and promoters, maintenance, etc. to convey a sense of safety and security.
• Checks exterior and interior of buildings; turns off/on lights, locks doors and windows.
• Patrols areas and reports suspicious activities. Monitors facility through card access monitoring and proactive foot patrol for unauthorized individuals.
• Assists in providing crowd control during athletic and special events.
• Performs inspections and reports defects. Completes Found Property reports for any unattended items. Completes reports and uses two-way-radio to communicate with Police Communications Center.
• Provides information and directions to faculty, staff, students, visitors, and attendees to the Sports Complex.
• Reports to University Police Communications any damaged property, vandalism, suspicious activity, criminal activity, open doors or propped doors, unsecured hazardous materials, found property or assistance given to Patrol Officers or Athletic staff members.
• Writes complete, timely and accurate operation reports concerning incidents of suspicious activity; found property, unsafe conditions in a particular area, light and emergency call box outages.
• Must establish excellent Community Relations with clients, employees, promoters, managers, performers, and other colleges and universities using the Sports Complex.

Non-Essential Duties:

• Other duties and special projects may be assigned to meet department and University needs.

Experience, Knowledge and Skills Required:

• Previous security experience, particularly on an educational campus, is preferred.
• Valid NC Driver license and good driving record; must be insurable.
• Skill in providing protection services.
• Must be highly service and customer relations oriented
• Proven ability to write detailed and accurate reports.
• Ability to detect criminal activity and assist Police Officers with investigations.
• Ability to communicate effectively, both orally and in writing.
• Ability to use a computer for report writing and timekeeping.
• Ability to understand and follow safety procedures and make logical decisions based on presented facts.
• Proven ability to be an independent thinker and make logical choices and decisions.
• Ability to detect problems and report information to appropriate personnel.
• Ability to operate equipment safely, such as card access systems and radio equipment.
• Ability to learn Campus Student Judicial System.
• Ability to gather data, compile information, and prepare accurate, timely reports.
• Ability to successfully complete First Aid, CPR and Bloodborne Pathogen training
• Basic knowledge of Hazardous Materials.
• Availability and willingness to work holidays, weekends, day and night shifts and periodic overtime.
• Must possess or be capable of developing a working knowledge of security technology, i.e. operation and monitoring, Card Reader Access, Video Systems, etc.
• High school graduate or GED, or an equivalent combination of education and experience.

Application Process
Does this sound like a good fit? Click on the green “I’m interested” button and submit:

1. A cover letter addressing the position qualifications and experience
2. Current résumé
3. Salary requirements
4. Contact information for three professional references.

Applications received by September 27, 2024, will receive first consideration. Queens will continue to accept applications until the position is filled.

About Queens University of Charlotte

Located in the heart of the nation’s second-fastest-growing metropolitan area, Queens University of Charlotte leverages the city’s diverse and thriving environment as an extended classroom. Nationally recognized for undergraduate programs in international and interdisciplinary education, Queens blends the best of liberal arts learning with professional preparation and community engagement. Focused on supporting success for diverse learners, faculty build close and collaborative relationships with students and help them build intentional and individualized roadmaps for flourishing at Queens and beyond. At the graduate program level, the University offers innovative educational experiences that help learners advance professionally and retool for new opportunities. Our environment affords faculty myriad opportunities to advance their own professional growth and teaching and research interests by collaborating with vibrant industry, non-profit, and community organization sectors.

Because of our history of innovation and our legacy of strong leadership, Queens is positioned to be among the new forerunners of American higher education. This is a defining moment for Queens. While other institutions are focused on sustaining and surviving, we are thinking much bigger.

Institutions that understand what is needed and are willing to reimagine what is possible can position themselves to thrive and strengthen their market position after the pandemic with innovative approaches that are deeply connected to the world and its greatest challenges.

By 2030, Queens aspires to become the leading, private, national university of Charlotte with deep, meaningful, and reciprocal connections to the needs of our local community and economy; inventive and multidisciplinary academic programs that are connected to the world’s most pressing challenges and biggest areas of opportunity; a fully connected, integrated, and innovative set of experiences that support holistic wellness and wellbeing; a culture of continuous improvement and investment that enables faculty and staff to flourish and achieve their full potential; and a comprehensive approach to diversity, equity, and inclusion that begins on campus and radiates throughout the community.

Benefits

Queens offers comprehensive benefits to eligible employees, including: medical, dental and vision insurance, domestic partner benefits, defined contribution (matching) and supplemental 403(b) retirement plans, vacation and generous paid holidays, tuition remission and tuition exchange, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, paid parental leave, FMLA leave when eligible, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), free access to the Levine Center, wellness programs. In addition, employees may choose benefits such as pet insurance, critical care insurance and legal assistance.

Queens University of Charlotte is an equal opportunity employer and is firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sex (including pregnancy, childbirth and conditions related to pregnancy or childbirth), sexual orientation, gender identity or expression, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other University-administered programs.

Any individual with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Queens' job search/selection process should contact the Assistant Vice President of Human Resources at 704.337.2222.

Physical Requirements (with or without reasonable accommodation) require ability to

• Required to work in adverse weather conditions (e.g., heat, cold, snow, ice, wind, et al).
• May be required to stand on foot post for long periods of time.
• May be required to run certain distances in emergency situations.
• May be exposed to hazardous materials or chemical.
• May be required to exert up to 50 pounds of force occasionally and/or a negligible amount of force constantly to move objects.
• Climbing, crouching, standing, walking, lifting, talking, hearing.
• Visual acuity is required to observe unauthorized or unlawful, unsafe/hazardous situations, behaviors or individuals, to describe physical descriptions of people, articles, or activities, to view suspicious activities, to perform routine security checks, to complete written reports and view computer terminals.

Work Conditions

• Work in office environment and outdoors, involving contact with faculty, staff, students, parents, service providers and vendors.
• Work has deadlines, multiple interruptions, high volume and may be stressful at times.

Nothing in this job description restricts the university’s right to assign or reassign duties and responsibilities to this job at any time; this description reflects the university’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned; this job description is subject to change at any time.