Security Officer I - Laguna Development Corporation

JOB DESCRIPTION

Position Title:  Security Officer Level I
Department:   Security           

Employment Classification: Non-Exempt                           

Position Summary/General Description:

A Security Officer provides site protection to all LDC properties and physical protection to all LDC patrons and personnel addressing issues including, but not limited to altercations, theft, vandalism, fire, illegal entry and illegal activities. 

 Expectations:

• Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
• Act as a role model within and outside the casino.
• Maintain a positive and respectful attitude toward customers and co-workers.
• Consistently report to work on time prepared to perform duties of position.

 Essential Duties & Responsibilities:   

• Provide safety and security to patrons and LDC personnel, facilities, grounds and property belonging to LDC.
• Report and assist in medical emergency situations.
• Adhere and uphold the Policies and Procedures of the Security Department.
• Adhere to regulations for proper security in accordance with the Pueblo of Laguna Gaming Control Board/Tribal Gaming Regulatory Authority, federal government and State of New Mexico.
• Patrol buildings and grounds on a periodic schedule.  
• Watch for and report all irregularities occurring during shift.  Prepare documentation concerning each incident and report to appropriate personnel on a daily basis.
• Provide escort, by request, to patrons and LDC personnel to their vehicles to ensure safety.
• Coordinate the security escort of all money transferred to and from the vault.
• Act as a witness and assist in money counting procedures with Cash Vault and/or other designated personnel.
• Ensure the protection of casino assets with access to restricted areas.
• Testify in court as deemed necessary by proper officials.
• Respond to emergency situations, and situations to protect patrons and LDC personnel including, but not limited to: Traffic control, crowd control and incident command situations.
• Communicate clear and accurate information using a telephone and/or radio.
• Maintain a courteous and professional attitude at all times.
• Prepare incident reports.
• At all times effectively communicate and address matters involving patrons, LDC personnel and the public in a courteous, professional and business-like manner.
• Model and adhere to standard of a productive employee. 
• Attend LDC meetings as required.
• Administer standard urine analysis test for reasonable suspicion and post incidents involving LDC personnel.
• Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.
• Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide fast and friendly beverage service to guests).
• Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
• Develop a thorough knowledge of services, room locations, amenities, and surroundings, providing accurate directions, and information for guest inquiries about promotions and special events. 
• At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).
• Perform additional duties and responsibilities as necessary or assigned. 

Education & Experience:

• High School Diploma or GED preferred.
• Must have relevant work experience, preferably in a security or job related field.

Licensing & Certification:

• Acquire and maintain certification in the following basic blocks of training: First Aid, CPR, AED, and, Defensive Driving and Defensive Tactics.
• Acquire and maintain a New Mexico Alcohol Servers Permit.

Computer Equipment, Software, Machinery:

• Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook).
• Drive vehicles.
• Radios.
• Keywatcher.
• Stream Manager surveillance system

 Essential Physical Requirements:

• Requires the ability to drive hear, sit, stand, talk, walk, turn/twist and repetitively use hands 51-100% of the time. 
• Requires the ability to balance/climb, bend over, crouch/stoop, kneel and reach overhead 25-50% of the time. 
• Requires the ability to push/pull, carry, lift and slide/transfer 1- 50+ lbs. 25-50% of the time. 

Essential Mental Demands:

Supervisory Responsibilities:

Work Environment (inside/outside):

 Other Requirements:

• Acquire and maintain LDC Urine Analysis testing certification.