Security Officer - Maryland - Live! Casino and Hotel Maryland
Hanover, MD 21076
About the Job
Why We Need Your Talents:
Are you alert, attentive and pay attention to detail?
If you’re a vigilant, hard worker, with lots of energy, this role is for you!
Live! Security Ambassadors are the eyes and ears of our casino operations. Whether it’s high or low traffic, you will be constantly moving throughout the property, providing excellent customer service to guests while being a key source of information. No event takes place on property without security so there will be plenty of opportunities for overtime. There are opportunities for growth no matter your level of experience. Our security department frequently promotes within; therefore this role is an excellent building block for your career at Live!
*must have open avalibility to work any shift*
Compensation: $19.00 per/hr
Responsibilities:Where You'll Make an Impact:
- Greet guests with a smile and a warm welcome
- Check ID cards of guests entering the casino and hotels. Refuse to admit persons under the age of 21 and who cannot show proper authorization or who are carrying weapons or other prohibited items
- Be able to explain the rules, regulations, and code of conduct for the casino and hotels
- Interact with the public in a professional manner when providing assistance, giving directions and responding to inquiries
- Assist with customer disputes and complaints, intoxicated subjects, criminal matters, and traffic control; otherwise refer to management
- Notify supervisor, manager, surveillance and/or Casino and Hotel Operations Manager of any unusual events, incidents, or crimes
- Respond to medical or fire emergencies, such as sick or injured guests.
- Staff the Employee/Visitor Entrance ensuring only authorized personnel enter; maintain a log of visitors and vendors visiting the facilities
- Monitor guest and team member passage in and out of restaurants and gaming areas
- Control traffic congestion in the valet and parking areas
- Write and investigate first reports of injury when applicable
- Assist in transporting money, chips, tokens, and markers
- Responsible for checking for and reporting safety hazards
- Ensure the safety and security of all guests and team members
Skills to Help You to Succeed!
- Ability to read/write memos and reports.
- Ability to answer telephones in a professional manner.
- Ability to multitask.
- De-escalation skills.
- Ability to demonstrate empathy to patrons.
- Good customer service skills.
- Must have a valid driver's license.
- Ability to perform duties under frequent time pressure in an interruptive environment
- Ability to be alert at all times.
- Dexterity will be required to perform day-to-day activities and during an emergency.
Must-Haves:
- Education: High school diploma or GED equivalent is preferred.
- Experience: Zero (0) to two (2) years’ experience in security with a focus on guest service is preferred.
- License: Must be able to comply with all state gaming regulations, which may include obtaining a license
Physical Requirements
- Ability to stand and walk for extended periods of time.
- Ability to ascend and descend stairs.
- Ability to work in extreme temperatures (both hot and cold).
- Ability to lift up to 50 lbs.
What We Offer:
Perks We Offer You
- Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
- Free Basic Life Insurance
- Free Short Term & Long-Term Disability
- Generous retirement savings options
- Paid Time Off
- Tuition Reimbursement
- On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
- Training and pathways for career growth
- Robust Rewards & Recognition Programs
- Annual Merit Based Pay Increases
- Discretionary Performance Bonuses
- Discretionary Service Bonuses
- Free parking
- Free food and discounted meals
- Live! Hotel, Food & Beverage, and Entertainment Discounts
Life at Live!
Individuals chosen to be part of the Live! Team can expect:
- To be part of an exciting experience unlike any other in the market.
- To be given the power and responsibility to put service and community first.
- To come together as a strong team, while valuing and celebrating our diversity.
- To be given the tools, resources, and opportunity to grow in their career.
- To work hard and have fun.
- Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
- The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.
