Security Supervisor - Oakland Ambassador Program - Barbier Security Group

In partnership with the Uptown Downtown Oakland Community Benefit Districts, Barbier Security Group is hiring experienced Security Ambassador Supervisors. Our clients are committed to revitalizing Oakland's historic downtown by maintaining cleanliness and order in the public rights-of-way, promoting district identity, building community, promoting business attraction, fostering cultural opportunities, and creating and maintaining new public spaces as well as advocating on behalf of the district stakeholders. 

Position Summary

A Security Ambassador Supervisor for Barbier Security Group provides a wide variety of essential services to the Uptown Downtown Oakland Community Benefit Districts. As a Security Ambassador Supervisor, your duties will be varied; however, the ideal candidate will demonstrate interpersonal skills that contribute to delivery of an exceptional client and community experience.

Position Description

Security Ambassador Supervisors play a crucial role in overseeing and coordinating the activities of Security Ambassadors, ensuring proper deployment and coverage across designated areas. Additionally, Security Ambassador Supervisors conduct regular assessments of security protocols, provide training to new hires, and handle escalated situations with tact and professionalism. They act as liaisons between Barbier Security Group, the Uptown Downtown Oakland Community Benefit Districts, and local law enforcement agencies, facilitating effective communication and collaboration to address security concerns. Furthermore, Security Ambassador Supervisors may be responsible for generating reports, documenting incidents, and implementing strategies to enhance overall security measures within the districts. Their leadership and proactive approach will contribute significantly to fostering a sense of safety and community cohesion within the downtown environment.

Essential Functions

• Deterrence: Ambassadors will patrol assigned zones on bike, utilizing their uniformed presence to discourage unwanted activities.
• Observation and Reporting: Vigilantly monitor for any unwanted behaviors or criminal activities, promptly reporting them to local authorities using established protocols. Must accurately describe individuals, vehicles, and other relevant identifiers.
• Addressing Unwanted Activities: Firmly yet courteously address low-level quality of life violations (e.g., aggressive panhandling, loitering) to ensure compliance.
• Hospitality and Customer Service: Proactively greet pedestrians and assist visitors with directions, city information, or recommendations, embodying the city's welcoming spirit.
• Stakeholder Relations: Conduct regular visits to district businesses, sharing information and establishing professional relationships on behalf of the organization.
• Reporting: Prepare detailed Incident and Property Condition Reports, along with daily summaries of shift activities.
• Professionalism: Uphold a positive and professional demeanor, adhering strictly to legal standards, policies, procedures, and our clients expectations of professionalism.

Qualifications:

• Excellent interpersonal and written skills; bilingual is a plus
• Eligibility to work in the United States
• Professional appearance; well groomed with no visible tattoos or piercings
• A minimum of one year of prior experience in security management or a related field, with a proven track record in de-escalation and crisis intervention techniques.
• Desire to pursue a career in public service, law enforcement, or criminal justice
• Strong leadership abilities with experience in supervisory or managerial roles
• Demonstrated proficiency in conflict resolution and team management
• Effective decision-making skills and the ability to handle high-pressure situations calmly and efficiently
• Excellent organizational skills with the ability to prioritize tasks and delegate responsibilities effectively

Requirements:

• Ensure compliance with company and client policies and procedures and be willing to improve performance 
• Ability to stand and walk for majority of shift on various surfaces (concrete, carpet, etc.)
• Must have the physical capacity to walk continuously, or ride a bicycle while towing up to 125 lbs throughout an eight hour shift
• Must be able to work outdoors in all conditions with provided inclement weather gear
• Must be able to lift 50 lbs.
• Must be able to speak, read, and write the English language in order to create basic reports. The ability to speak other languages is a plus
• Must maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures and exhibit overall professionalism
• Must be dedicated to serving the community
• Ability to maintain clear boundaries and strict confidentiality with clients
• Ability to create a compassionate and empowering connection with visitors, residents, and members of the community
• Ability to remain calm in crisis situations, think well on one's feet, de-escalate situations, and promote positive communication
• Ability to work independently with minimal supervision
• Good listening skills, with a strong ability to be patient and compassionate with community members challenged by mental health issues
• Core competency to effectively relate with a culturally and racially diverse group of staff, residents, and tenants.
• Be a minimum of 18 years of age
• High School Diploma (or equivalent)
• Must be able to provide proof of valid CA Driver's license and clean driving record. 
• Valid BSIS Guard Card License
• Reliable form of transportation
• Basic computer and smartphone proficiency

Benefits and Compensation:

• Salary: $34.00 per hour
• Shift: Morning and Swing (Monday - Friday)
• Medical, dental, and vision (full time employees)
• 80 hours of Paid Time Off
• Eleven (11) paid holidays
• 401k retirement plan with up to 4% Company match
• Career advancement opportunities
• Advance training from industry experts
• Financial and Employee Assistance Programs
• Paychex Working Advantage: Travel / Entertainment discounts
• Columbia Store Employee Discount Program

PPO # 16508 I TFB # 1150 I TIB # 1710