Security Supervisor - Part-Time (Peacock Theater) - Peacock Theater

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

L.A. LIVE’s Peacock Theater hosts more than 120 music, family, dance and comedy acts, award shows, televised productions, conventions, and product launches with more than 500,000 guests passing through the doors annually. 

Located across the street from Crypto.com Arena, the 7,100-seat theater opened in October 2007 with six sold out shows featuring the Eagles and The Chicks. Peacock Theater has since hosted concerts by artists like Alan Jackson, Charlie Wilson, Juan Gabriel, Aretha Franklin, Ed Sheeran, John Fogerty, Gabriel Iglesias, Marc Anthony, John Legend, Neil Young, Kelly Clarkson, Rush, Yanni, Nicki Minaj, Juanes, as well as The “American Idol” Finale shows, Michael Jackson’s This is It, Straight Outta Compton, The Hunger Games and Twilight movie premieres and more.  
 
Peacock Theater is also home to the Primetime Emmy Awards and BET Awards, and has previously hosted the American Music Awards, ESPYs, Nickelodeon Kid’s Choice Awards, People’s Choice Awards, Radio Disney Music Awards, MTV Video Music Awards, MTV Movie Awards and a pair of Rock N’ Roll Hall of Fame Induction Ceremonies.

Job Summary:

The Security Supervisor position represents Peacock Theater and/or Crypto.com Arena in an exemplary manner. Reporting to the Security Management Team, the Security Supervisor will supervise Security Officers at Peacock Theater and/or Crypto.com Arena. This is a part-time, non-union, hourly position.

Essential Duties:

Event Security
• Uphold the Security Department’s Prime Directives, most importantly our mission to take reasonable steps to protect the safety and security of our venues’ guests, team members, and assets with respect towards everyone’s dignity and legal rights.
• Resolve escalated security situations, providing appropriate warnings and complete ejections/arrests if warranted/necessary.
• Ensure enforcement and compliance of the venue’s Event Policies at all times.
• Efficiently manage all incidents encountered during an event.
• Assist with directional and informational inquiries. Serve as escalation point for complaints/issues.
• Appropriately document all major/minor incidents.
• Represent Peacock Theater and/or Crypto.com Arena and the Security Department in an exemplary manner.
• Apply principles of logical thinking to a wide range of intellectual and practical problems in order to successfully perform and direct varied and complex tasks.
• Perform a variety of duties often changing from one task to another of a different nature without the loss of efficiency or composure.

Staff Supervision
• Deploy staff for events. Assign appropriate shifts, breaks, and necessary equipment.
• Train staff in basic guest service and security skills. Actively monitor staff interactions with Peacock Theater and/or Crypto.com Arena venue guests, clients, artists/athletes, and team members at all events to ensure a safe, secure, comfortable entertainment experience for all.
• Provide leadership and guidance to staff. Serve as mentor/coach to all Security team members.
• Provide timely, appropriate feedback to staff on performance, both positive and corrective. Effectively communicate escalated team member issues to Security Management Team.
• Administer appropriate performance reviews, counseling and disciplinary documentations as needed to ensure compliance of Peacock Theater and/or Crypto.com Arena company/department policies.
• Accept responsibility for the performance and conduct of the entire security team assigned to the deployment.
• Exhibit leadership qualities, motivate staff and lead by example.

Required Qualifications:

• Candidate must be available to work at least four (4) various event shifts per week, including afternoons, evenings, weekends, and holidays.
  • 1 day between Monday-Thursday; Friday's mandatory starting at 4pm till end of the event; Saturday's and Sunday's mandatory all day availability.
• • Mandatory availability includes:
  • End time is at the end of the event (approximately 11pm-12am or end of the event).
•  High School diploma or equivalent required.
• Previous security experience and current Guard Card required.
• Previous experience working in a similar sports/entertainment facility environment preferred.
• At least one (1) year of experience supervising and leading subordinates.
• Strong interpersonal and communication (written and verbal in English) skills required.
• Basic computer skills, including Microsoft Office applications (Outlook, Word, and Excel) required.
• Ability to multi-task and perform under pressure.
• Ability to establish and maintain working relationships with building personnel, guests, visitors, clients, and vendors.
• An understanding of all the rules of law and the relevant penal codes.
• Must have strong teamwork etiquette.
• Must be able to adapt to changes in assignment per event.
• Must maintain a high standard of grooming.
• Ability to maintain patron, team member, and company confidentiality.
• Tasks are performed with minimal supervision.
• Ability to lift, carry, push, and pull up to fifty (50) pounds.
• Must be able to walk/stand and climb stairs for more than four (4) hours with or without reasonable accommodations.
• Talking, walking, running, listening and vision activities occur continuously.

Preferred Qualifications:

• Previous experience working in a similar sports/entertainment facility environment.
• At least one (1) year of experience supervising and leading subordinates.
• CPR / AED / First Aid Training.

Pay Scale: $24.95

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

AEG is committed to developing a diverse workforce reflective of the marketplace and the communities in which we do business. We believe a diverse workforce is not merely an advantage; it is mandatory for any company to be successful in today's business climate.

Anschutz Entertainment Group is an equal opportunity employer and will not discriminate against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, handicap, or any other legally protected status recognized by federal, state or local law.

This Employer is subject to the Fair Chance Initiative for Hiring Ordinance (FCIHO) (LAMC 189.00)