Seeking Licensed Insurance professional - Jessie Navarro-Farmers Insurance Agency

Join the remote work revolution with J. Navarro Insurance Agency! We're looking for a skilled Insurance Customer Service Representative to join our dynamic brokerage team, all from the comfort of your home or anywhere with a reliable internet connection.

We are seeking a highly organized and experienced Commercial Insurance Customer Service Representative to join our team. The ideal candidate will assist in managing and servicing a portfolio of commercial insurance accounts, providing exceptional customer service, and ensuring that client needs are met efficiently and effectively. This role requires a solid understanding of commercial insurance products and strong communication skills to work with clients, underwriters, and other team members.

Salary Range: $20.00 - $22.00 per hour

Hourly Base Salary + Commission

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Health Insurance

Evenings Off

Career Growth Opportunities

Work from Home

Flexible Schedule

Responsibilities

Key Responsibilities:

-Assist in servicing commercial insurance accounts, including processing endorsements, renewals, and policy changes.

-Respond to client inquiries via phone, email, or other communication channels in a timely and professional manner.

-Review policies, coverage options, and certificates of insurance to ensure accuracy and compliance with client needs.

-Support the Account Manager in preparing proposals, certificates, and marketing materials for new and renewal business.

-Act as a liaison between clients and insurance carriers, addressing coverage issues, claims, and billing inquiries.

-Ensure all documentation is accurately filed and maintained in the CRM system.

-Process certificates of insurance, binders, endorsements, and audits.

-Assist in reviewing and explaining policy terms, coverage limits, and conditions to clients.

-Identify opportunities for cross-selling additional insurance products to meet clients' comprehensive needs.

-Keep up-to-date with industry changes and regulatory requirements to provide clients with current and accurate information.

Requirements:

-Minimum of 2 years of experience in a commercial insurance customer service or account management role.

-Strong knowledge of commercial insurance products (e.g., General Liability, Property, Workers' Compensation, Commercial Auto).

-Ability to communicate effectively and professionally with clients, team members, and insurance carriers.

-Proficient in Microsoft Office and experience with insurance agency management systems or CRMs.

-Excellent attention to detail and organizational skills.

-Active insurance license (preferred) or the willingness to obtain one.

-Ability to work independently in a fast-paced, remote or office environment.

Preferred Skills:

-Experience working with multiple carriers and insurance platforms.

-Bilingual skills are a plus.

-Familiarity with underwriting processes and claims management.

-Knowledge of regulatory and compliance standards in the insurance industry.