Self-Pay Follow-Up Clerk Billing Department Inquire about Sign on Bonus 789-25 - Box Butte General Hospital

Title: Self-Pay Follow-Up Clerk

Position Summary: Responsible for receiving calls from patients and accurately reviewing self-pay hospital and clinic balances and assisting with payments. Clerk will be responsible for processing payments from patients or assisting with payment options. With limited supervision, the self-pay follow-up clerk is responsible for analyzing all self-pay accounts to determine accuracy of balance due. Responsible for making outbound calls on overdue accounts and running statements and letters for self-pay balances. Clerk is responsible for communicating with billing and follow-up clerks on accounts that were not processed correctly by insurance. Clerk is responsible for analyzing self-pay aging reports to determine third party payer coverage. Clerk is responsible for reviewing accounts for accuracy of demographics and updating information as needed.

Competencies:

Self-Pay Follow-Up Clerk:

§ Professionally answer incoming call from patients.

§ Accurately reviewing hospital and clinic self-pay accounts.

§ Communicating effectively with billing and insurance follow-up clerks.

§ Processing self-pay payments.

§ Offering payment options.

§ Make outgoing calls to patients on overdue accounts.

§ Ability to run statements and collection letters.

§ Analyze self-pay aging reports.

§ Updating demographics.

§ Document all correspondence with patients in patient's record.

§ Other duties as assigned.

Measurement: Independently work on self-pay patient accounts that need follow-up. Follow hospital policy and procedures regarding billing and patient accounts. Communicate with insurance follow up clerks in a timely manner based on insurance companies timely filing guidelines. Research eligibility on insurance companies website. Build positive relationships with patients inquiring about bill. Independently and accurately receive self-pay payments. Follow hospital policy and procedures relating to billing and patient accounts.

Age Requirments - 19 years of age or older

Education:

Required: High School diploma or equivalent

Experience/Qualifications:

Experience:

Preferred: Experience in working with healthcare billing and collections. Knowledge of computer including navigating the internet in order to look up eligibility using various websites. Experience reading and analyzing insurance remittance advices or explanation of benefits. General knowledge of Medicare, Medicaid, and commercial insurance companies. General knowledge of MVA insurance, 3rd party liability, and workmen comp insurance. Must possess analytical and mathematical skills. Understanding of Microsoft Excel and Outlook.

License/Certifications:

Required: None

Preferred: Certified Patient Account Technician (CPAT)

All offers of employment are subject to a background check and drug screen.

EOE

PI250796114