Senior Academic Coordinator, Computer Information Systems - Bentley University

Job Description Summary

Reporting directly to the Computer Information Systems department chair, the Senior Academic Coordinator is responsible for all daily operations within the department(s) they serve. This position operates fairly independently and executes in a professional and proficient manner a wide variety of administrative, technical, and financial services to support the department Chair(s), faculty, and students. The Coordinator may also participate in large division wide projects and other work as assigned by the department chair.

About the Department:

Bentley University's CIS Department seeks a dedicated Senior Academic Coordinator to oversee daily operations and provide comprehensive administrative, technical, and financial services. This role supports the department's mission of integrating technology with business education, working closely with faculty, students, and staff to ensure smooth academic processes.

The Computer Information Systems (CIS) Department at Bentley University is a leading academic division with 30 full-time faculty, 33 adjunct faculty, and 14 emeritus faculty. It focuses on the intersection of business and technology, preparing students to excel in a data-driven world. The department offers undergraduate and graduate programs that emphasize the application of technology in business environments, fostering critical skills in areas such as business analytics, cybersecurity, enterprise systems, and IT project management.

The department's curriculum integrates technical expertise with practical business knowledge, making it especially attractive for students interested in careers where they can leverage technology to solve complex business problems. Students are provided with hands-on experience, often through partnerships with industry leaders, and have access to cutting-edge software and tools used in professional settings.

Faculty members in the CIS department are recognized experts in their fields, conducting innovative research on data privacy, artificial intelligence, and digital transformation and contributing to a robust academic environment by combining research with practical insights from the industry. Many faculty members actively engage with the business community, offering students valuable networking opportunities and exposure to real-world challenges.

With strong ties to industry and a forward-thinking approach to education, the Bentley CIS department equips its students with the skills necessary to thrive in a wide range of tech-oriented business roles. This makes it a standout choice for students aiming to become leaders in business technology.

Essential Duties:

Academic Support

• Proofread, edit, publish, and distribute various academic course materials including syllabi, exams, quizzes, worksheets, course description and other related materials
• Utilize current systems (Workday Student, Courseleaf, etc.) to manage various registrations and course information; assist faculty and students in troubleshooting any system issues
• Act as the point of contact for all new faculty hiring, onboarding, and orientation, including managing interview schedules, coordinating campus visits, collecting associated candidate documents, ordering equipment and furniture, coordinate office moves, and requesting access to internal systems and facilities
• Work with Chair and faculty to determine course schedules
• Ensure all course books and other materials are ordered and available for students and faculty
• Assist with all future academic planning as it relates to staffing, course scheduling, classroom preferences, and other facets of a busy academic department
• Maintain syllabi and other documentation related to accreditation processes
• May assist faculty with tenure application process as requested

General Administrative Support

• Manage all daily administrative activities within the department
• Act as primary scheduler and organizer for all department(s) activities which may include but not limited to candidate interviews, committee meetings, faculty retreats, and student events
• Maintain all department common spaces through various duties including filing and sorting all academic materials and records, cleaning the office area, ordering supplies, and requesting all office repairs and furniture needs
• Manage and maintain all shared office equipment such as printers, copiers and fax machine
• Act as main point of contact and liaison for all visitors to the department(s) office
• Utilize current software including Office 365 to produce and manage various department materials
• Maintain department databases including office assignment lists, event information, faculty address list, etc.

Financial Management

• Oversee department budget
• Participate in annual financial activities including budgeting forecasting and staffing planning
• Assist the BSC in paying out invoices and expenses

Other Duties

• Hire, train, schedule, and supervise student workers within the department
• May assist with marketing and communications for the department including drafting and sending e-mails to students, maintaining department website and documentation, and other duties
• Continuously improve current skills through all internal trainings and resources offered
• Handle complex and sensitive issues and work with various departments to ensure a speedy and effective resolution
• All other duties as assigned by supervisor

Minimum Qualifications

• HS Diploma or G.E.D. equivalent, Associate's or Bachelor's degree preferred
• 4-6 years of relevant working experience
• Demonstrated proficiency in utilizing MS Office 365 (Word, Excel, Sharepoint, and Outlook) or similar productivity focus software
• Demonstrated proficiency in utilizing team collaboration tools (Sharepoint, Teams) or similar collaboration software
• Demonstrated proficiency in Zoom or other remote meeting software
• Demonstrated ability to work with a diverse population
• Preferred experience using various academic support applications including Workday Student, Blackboard, Courseleaf, etc.
• Ability to juggle multiple priorities and assignments in a busy office environment
• Customer service focus

Work Environment

• Typical office setting with extensive sitting and computer work
• Ability to travel to meetings and events internally and on occasion outside of campus

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