Senior Account Manager - Forward Air

Position: Senior Account Manager



Job Description:



The Senior Account Manager will be responsible for maintaining and growing relationships with existing enterprise-level customers while identifying and developing new business opportunities for Forward Air. They will serve as the main point of contact for their assigned enterprise-level accounts, providing exceptional customer service and ensuring customer satisfaction. The ideal candidate will have experience in enterprise-level account management and a proven track record of achieving sales targets.



Join the Sales team at Forward Air, an industry-leading expedited LTL transportation company that is revolutionizing the logistics industry at the perfect time. Our innovative technology, extensive network, and unmatched service capabilities allow us to provide tailored solutions for businesses of all sizes, from local retailers to Fortune 500 companies. We are looking for dynamic sales professionals to join our team and help us continue to grow and expand across the country. With competitive compensation, excellent benefits, and opportunities for career growth, Forward Air is the perfect place to advance your sales career and make a lasting impact in the transportation industry. Join us today and be a part of the future of logistics!



Core Responsibilities & Duties:





+ Manage and grow existing enterprise-level customer relationships, serving as the main point of contact for their transportation needs



+ Identify and develop new business opportunities at the enterprise-level through research, prospecting, and outbound calling



+ Collaborate with the sales team and other departments to ensure customer needs are met and expectations are exceeded



+ Provide accurate and timely reporting of sales activities and customer interactions in the company's CRM system (Salesforce)



+ Meet or exceed monthly and annual sales targets



+ Continuously improve product and industry knowledge to stay up-to-date on market trends and competition



+ Other duties as assigned





Qualifications:





+ Bachelor's degree in Business, Sales, or a related field



+ 5+ years of experience in enterprise-level account management, preferably in the transportation or logistics industry



+ Proven track record of achieving sales targets and growing enterprise-level accounts



+ Excellent communication, negotiation, and interpersonal skills



+ Strong problem-solving and decision-making abilities



+ Ability to work independently as well as in a team environment



+ Knowledge of CRM software (Salesforce) and Microsoft Office Suite





Skills:





+ The ideal candidate will possess a “can do” attitude with a “will do” work ethic



+ Must have the ability to work in a fast paced/high volume sales environment





Forward Air is an Equal Opportunity employer.


About Us


Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.



Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.



Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication





About the Team