Senior Admissions Manager - SandstoneCare
Denver, CO 80231
About the Job
Day to Day Overview:
- Ensure team adherence to all policies, procedures, and workflows in the department.
- Conduct weekly one to one supervision, coaching, and performance management for all direct support.
- Maintain required phone coverage, as well as supporting with scheduling, hiring, and training as needed.
- Provide mentorship and support to Admissions Manager and Coordinator by sharing best practices and insights.
- Lead by example in professionalism, work ethic, and adherence to policies.
- Collaborate with the Director of Admissions on special projected as needed.
- Lead initiatives to enhance team efficiency, client engagement, and overall departmental success.
- Foster and facilitate continual training for Admissions Managers and Coordinators.
- Identify opportunities for professional development and growth within the team.
- Contribute to strategic planning and goal setting for the department.
- Provide detailed report and analysis on team performance while identifying trends and areas for improvement.
Required Experience:
- Previous work in a call center environment within the behavioral health treatment realm.
- 3-5 years of experience managing a team of 10 or more direct reports.
- Strong competence across multiple platforms including Salesforce CRM, billing software, electronic health records, and Microsoft office suite.
- Ability to type 50+ WPM while maintaing a coversation in proficient English (both written and verbal).
- Previous work with substance use treatment, especially in detox, residential, partial hospitalization (PHP), and/or intensive outpatient (IOP) settings.
- Ability to speak multiple languages is a plus!
Here's an overview of what comes next:
- Application Review: We'll promptly review your application within one business day.
- Discovery Call: Expect a 30-minute discovery call with one of our recruiters.
- Interview with Hiring Manager: You'll have 2-3 interviews with members of our Admissions Leadership Team to learn more about the position and department.
- Offer: If all goes well, you'll receive an offer.
- Candidates applying for this position should be aware that an offer for employment in this position is contingent upon passing a comprehensive background check, encompassing criminal records and motor vehicle reports.
Sandstone Care is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered. We do not discriminate on the basis of race, color, religion, creed, age, sex, national origin, ancestry, marital status, veteran status, sexual orientation, gender identity, disability, or any other legally protected status. All employment decisions are based on qualifications, merit, and business needs.
About SandstoneCare:
Sandstone Care helps teens, young adults, and their families overcome mental health and substance use challenges. We provide a full continuum of care and have treatment centers in Colorado, Illinois, Virginia, and Maryland. How We Are DifferentSandstone Care aims to drive positive lasting change in real people. We understand that you have a life, so we offer a more personal experience than you would find anywhere else.Age-Specific CareWe are age-specific, not gender-specific. We focus on the unique circumstances that teens and young adults face.Evidence-Based TherapyWe only use treatment interventions that have been scientifically proven to provide consistent, lasting recovery.Small Group SizesClients are not a number, that’s why we provide a comfortable setting where the client’s voice can be heard.Individualized Treatment PlansNo one person is the same, and neither is their recovery journey. Treatment programs are tailored to each client’s unique needs.Academic and Vocational SupportWe want clients to get the most out of life, which means doing their best in the classroom or at their job.The Family ComponentRecovery involves the entire family, so we provide support for the whole family system.
