Senior Adoptions Advisor - Great Plains SPCA

Great Plains SPCA is searching for an Senior Pet Adoptions Advisor for the Merriam, Kansas location. Great Plains SPCA is the highest rated shelter in the Kansas City area; a platinum rated GuideStar charity that serves 4,000 animals annually. We are a results driven organization built on resiliency, compassion, inclusion, and accountability.

• Are you ready for a job that keeps you on your toes, both mentally and physically?
• Are you looking for a job where "predictable" is a dirty word?
• Are you as consistent as a cat's unwavering demand for treats at 3 a.m.?
• Want to make a daily difference for community pets?

Position Summary: This results-focused position ensures our pets find the right homes. Our matchmaking approach is centered on creating safe and lasting adoptions.

Pay Range: $19.23 - $26.44 per hour

Schedule:5 days per week, including both weekend days

Status: Full-time | Non-exempt

• Drive results by performing safe and successful pet adoptions using excellent matchmaking and customer service skills
• Matchmaking pets with prospective adopters by utilizing data gathered through asking appropriate questions, meet and greets, and understanding each pet’s medical and behavioral needs to ensure best fit
• Maintaining up to date knowledge of all pets in our care and all adoption policies and procedures
• Achieve monthly adoption, donation and retail goals
• Administrative duties include data entry, inventory management, data analysis and reporting
• Manage adoption process from start to finish, including all paperwork
• Problem solve and think creatively to drive positive outcomes for customers and animals in our care
• Ensure efficient and effective interdepartmental communication, procedures, and processes
• Provide best in class customer experience to all visitors, volunteers and staff
• Ability to diffuse conflict and de-escalate situations when necessary, including denying adoptions in a courteous and respectful manner
• Share information to the public on all GPSPCA services and programs, communicating the organization’s culture, philosophies, and mission in a positive manner
• Monitor health and behavior of adoptable animals, reporting concerns to Shelter Medicine or Behavior teams as needed
• Ensure the adoptions area is always clean and tidy
• Other duties as assigned by managers or directors

• Key Competencies- Drive for Results, Resilience, Integrity, Problem Solving, and Customer Focus
• Ability to use logic and reasoning to evaluate alternative solutions or approaches to problems
• Understand animal behavior and common issues to educate adopters to create lasting and safe adoption matches
• Speak to an animal’s medical or behavioral needs in a clear and positive manner when discussing with an adopters
• Manage multiple situations, people, and tasks simultaneously
• Ability to manage daily tasks and resolve conflicts with minimal guidance
• Good attention to detail
• Ability to work independently or as a team
• Strong interpersonal and verbal and written communication skills
• Displays maturity, good judgment, professionalism, and problem-solving skills
• Ability to remain calm and empathetic in stressful situations
• Compassion and empathy for animals and humans
• Accurate typing, data entry, and computer skills

Experience Requirements:

• High school diploma or GED
• 3+ years of related sales and customer service experience in a fast-paced corporate environment
• Must be familiar with computer functions and programs such as Internet and web-based programs, Microsoft Office, and PetPoint
• Knowledge and work-related experience with animals

Additional Requirements:

• Possess a valid driver’s license
• Handle and restrain animals weighing up to 100 lbs.
• Lift 50 lbs. to waist height
• Frequent standing, walking, bending, lifting, stooping, carrying, and reaching
• Must be comfortable working with dogs and cats of all ages and temperaments
• Bilingual preferred (English/Spanish)

Work Conditions:

• Must be able to work weekends

At Will Employment

There is no minimum period of employment guaranteed or implied by acceptance of an employment offer. It is the policy of Great Plains SPCA that employment is at will, which means that the employment is for no specific term and that employment may be terminated by the employee or Great Plains SPCA at any time without cause.

Great Plains is an equal opportunity employer. We do not discriminate against any employee or applicant because of race, color, sex, religion, age, national origin, disability, or for any basis protected by applicable federal, state, or local law. We assure you that your opportunity for employment with Great Plains SPCA depends solely on your qualifications.

Note: This position description is not intended to be all-inclusive. You may be required to perform other related duties within your skill set as negotiated and/or directed to meet the ongoing needs of your department and the organization.

Great Plains SPCA proudly has a live release rate of 98% as a part of the no-kill shelter movement.

GPSPCA offers a competitive benefits package including health, dental and vision insurance, generous PTO, plus 9 paid Holidays, 100% employer covered mental health, disability benefits, life insurance, 403(b), discounts on veterinary care and retail store items, plus an engaging workplace where our team and animals are our top priority.

OMNI and our clients are Equal Opportunity Employers and seek diversity in candidates for employment. EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity.