Senior Analyst, Claims Analytics - American International Group

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Senior Analyst, Claims Analytics to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Analytics for Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

About the role

Become a part of the transformative claims insights and analytics team in the global claims operations group. As a member of the Claims Analytics team, your role will span AIG’s global reach. The role will be responsible for supporting the delivery of the claims data and analytics strategy for claims in partnership with claims leaders and stakeholders. The role will need to understand business, customer, and partner needs, interpret outcomes, and develop insights in support of those needs while maintaining an approach that is consultative, consistent, and transparent. Collaboration and insights will expand beyond claims to include underwriting, actuarial, and product on an as-needed basis. Looking forward, the position will participate in the team’s continuing journey to advance efforts in trending, forecasting and analytic modeling. Come join the team!

How you will create an impact

• Bring insights to claims leadership and collaborate on the underlying context driving outcomes
• Align dashboards and reports to the needs of those within Claims Leadership to support key business review processes and projects
• Regularly monitor and track KPI progress and provide reporting to cross functional departments for business involvement
• Lead conversations with Claims Technical Leadership to define gaps in data and operational metrics
• Perform analysis of loss information and identify trends that will minimize operational risk as well as contextualize business changes
• Build state-of-the art analytical capabilities leveraging in-house and vendor technologies and setting deployment strategies for self-service where appropriate.
• Point of contact for claims leaders to identify and implement business rules and/or processes to maintain data quality
• Act as a business contact to address reporting, data and/or mapping questions
• Perform user acceptance testing for new reports / data sources

What you’ll need to succeed:

• Bachelor’s Degree with business analytics, computer science, information technology, mathematics, social sciences with analytics/research training, or related field preferred
• 4+ years in an analytic or business role; Commercial Property, Financial Lines, Accident & Health or Catastrophe a plus
• Basic to intermediate knowledge data extraction tools
• Intermediate knowledge of a Business Intelligence tool.  Advanced Excel, Power BI, or Tableau preferred.
• Analytical, decision making and problem-solving abilities
• Ability to manage multiple deliverables
• Communication skills to collaborate with cross-functional teams and present results to varied audience.

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Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

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Relocation Provided:

AIG Claims, Inc.