Senior Analyst, Customer Success - XPO

What you’ll need to succeed as a Senior Analyst, Customer Accounts at XPO

Minimum qualifications:

• Bachelor’s degree or equivalent related work or military experience
• 2 years of experience supporting customers with operational and technical issues, including deep analysis and status reporting
• Experience with Microsoft Office products such as Excel and Word
• Analytical and problem-solving skills

Preferred qualifications:

• LTL industry experience
• Excellent verbal and written communication skills with the ability to manage difficult customer conversations
• Able to operate with minimal guidance and structure in a fast-paced, client-focused environment

About the Senior Analyst, Customer Accounts job

Pay, benefits and more:

• Competitive compensation package
• Full health insurance benefits are available on day one
• Life and disability insurance
• Earn up to 15 days of PTO over your first year
• 10 paid company holidays
• 401(k) option with company match
• Education assistance

What you’ll do on a typical day:

• Perform trend analysis to provide strategic and actionable business insights that enable operations or customers to make data-driven decisions
• Facilitate operational reporting for monthly and quarterly business reviews for assigned focus accounts
• Assist with query building, dashboard generation and report templates
• Ensure the quality of reports delivered to customers by proofreading and editing reports, checking numbers & report findings and ensuring the overall formatting and visual consistency of the reports
• Monitor utilization and partner with customers to develop strategies to ensure the best use of our service and help achieve maximum value

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

Review XPO's candidate privacy statement here.