Senior Analyst - IT Region/Site Support Senior Analyst - IT Region/Site Support - KYYBA, Inc
CIRCLEVILLE, OH 43113
About the Job
Job Description
Responsibilities
- Engage with customers via phone, email, chat, and in person to answer questions, resolve problems, and ensure a seamless customer experience.
- Provides end user support for installation of manufacturing applications.
- Capable of manufacturing system integration, including design, build and implementation of manufacturing IT infrastructure.
- Installation/configuration, support, and maintenance of standard specialized and customized applications found in both the Businesses and functions.
- Installation/configuration, support and maintenance of standard, specialized, customized computers and workstations performing specialized tasks within the Businesses and Functions.
- Support and maintenance tasks of network telecommunication equipment, including network routers, switches, wireless access points, VoIP telephones.
- Work with vendors involving business specific applications to manage and implement within the environment.
- Coordinate the resolution of end user problems, providing the appropriate level of support and escalating issues as needed. Define and document support processes.
- Communicate with stakeholders so that expectations of problem resolution as set early and often. Participate in collaborative work and service restoration teams as needed to ensure standards are being followed and that service is restored quickly and correctly.
- Perform root cause analysis to prevent repeat issues. Drive continuous improvement by recommending procedures and controls for problem prevention and providing feedback to the Solutions Delivery Team.
Understands key components of *** network, servers, PCs and other devices and can integrate systems to create business solutions.
End User Device support:
• End user support and customer service experience
• Experience with Windows 7, Windows 10 deployment and troubleshooting
• Printers, Scanners, Label Printers
• Office 2016, Office 365, SharePoint
• Manage requests and incidents in a service desk portal
Network Administration:
• Familiar with wired and wireless network architecture, troubleshoot LAN, maintain switch cabling, IP phone troubleshooting
Applications:
• Experience with Server and desktop integrated applications
Qualifications
• Associate's or bachelor’s degree in Information Technology, Computer Science, or related field or comparable experience.
• Minimum of three (3) years of IT Support experience
• Well versed with computer hardware and accessories
• Well versed with Microsoft operating systems. Windows 7 & Windows 10.
• Well versed with Microsoft Office software - Office 2010, 2013 Office 365.
• Familiarity with Audio/Video conferencing through Microsoft TEAMS
• Effective communication skills, both oral and written.
• Ability to quickly adapt and learn applications in use in the environment.
• Ability to perform high-level troubleshooting and problem solving.
• Ability to effectively document resolutions.
• Able to interact with executive level end users.
• Basic understanding of network installation and support
• Ability to multi-task and work collaboratively
Desirable Experience/Attributes:
• Previous experience working with ***/Dow Information Technology organizations
• Familiar with ServiceNow
• Works well and collaboratively with others
• Familiarity with supporting Mobile Devices (iPhone, iPad, Android, tables, etc.)
• Basic understanding of Printers (local and Network) as well a printing method (Server & DirectIP Printing)
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Disclaimer:
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans /Veteran Spouses/ Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.”
Rewards:
Medical, dental, vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client
SELECT AWARDS
Responsibilities
- Engage with customers via phone, email, chat, and in person to answer questions, resolve problems, and ensure a seamless customer experience.
- Provides end user support for installation of manufacturing applications.
- Capable of manufacturing system integration, including design, build and implementation of manufacturing IT infrastructure.
- Installation/configuration, support, and maintenance of standard specialized and customized applications found in both the Businesses and functions.
- Installation/configuration, support and maintenance of standard, specialized, customized computers and workstations performing specialized tasks within the Businesses and Functions.
- Support and maintenance tasks of network telecommunication equipment, including network routers, switches, wireless access points, VoIP telephones.
- Work with vendors involving business specific applications to manage and implement within the environment.
- Coordinate the resolution of end user problems, providing the appropriate level of support and escalating issues as needed. Define and document support processes.
- Communicate with stakeholders so that expectations of problem resolution as set early and often. Participate in collaborative work and service restoration teams as needed to ensure standards are being followed and that service is restored quickly and correctly.
- Perform root cause analysis to prevent repeat issues. Drive continuous improvement by recommending procedures and controls for problem prevention and providing feedback to the Solutions Delivery Team.
Understands key components of *** network, servers, PCs and other devices and can integrate systems to create business solutions.
End User Device support:
• End user support and customer service experience
• Experience with Windows 7, Windows 10 deployment and troubleshooting
• Printers, Scanners, Label Printers
• Office 2016, Office 365, SharePoint
• Manage requests and incidents in a service desk portal
Network Administration:
• Familiar with wired and wireless network architecture, troubleshoot LAN, maintain switch cabling, IP phone troubleshooting
Applications:
• Experience with Server and desktop integrated applications
Qualifications
• Associate's or bachelor’s degree in Information Technology, Computer Science, or related field or comparable experience.
• Minimum of three (3) years of IT Support experience
• Well versed with computer hardware and accessories
• Well versed with Microsoft operating systems. Windows 7 & Windows 10.
• Well versed with Microsoft Office software - Office 2010, 2013 Office 365.
• Familiarity with Audio/Video conferencing through Microsoft TEAMS
• Effective communication skills, both oral and written.
• Ability to quickly adapt and learn applications in use in the environment.
• Ability to perform high-level troubleshooting and problem solving.
• Ability to effectively document resolutions.
• Able to interact with executive level end users.
• Basic understanding of network installation and support
• Ability to multi-task and work collaboratively
Desirable Experience/Attributes:
• Previous experience working with ***/Dow Information Technology organizations
• Familiar with ServiceNow
• Works well and collaboratively with others
• Familiarity with supporting Mobile Devices (iPhone, iPad, Android, tables, etc.)
• Basic understanding of Printers (local and Network) as well a printing method (Server & DirectIP Printing)
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Disclaimer:
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans /Veteran Spouses/ Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.”
Rewards:
Medical, dental, vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client
SELECT AWARDS
- An INC 5000 company for 10 years
- Corp! Michigan Economic Bright Spots
- Crain’s Detroit Business Top Staffing Service Companies in Detroit
- TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
- Best of MichBusiness winner in HR Wizards & Partnerships
- Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
- 101 Best & Brightest Companies to Work for in Michigan
Source : KYYBA, Inc